Nicereply Review (January 2026)
Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive.
Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive.
What is Nicereply's Revenue?
Nicereply's estimated revenue is $2M.
What does Nicereply do?
Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive.
Easy to Use NPS and CSTAT
We've been using Nicereply for over a year. They make it so easy to do CSTAT and NPS reviews from your customers. The reporting is really great too. It only took a few minutes to set up and add to our customer support system.
Great tool
Have been using Nicereply for just about 3 months now, and really appreciate the insight provided from their CSAT surveys. Great support when I've needed to contact them. Their pricing is extremely competitive and they offer some nice features like an embeddable survey template for Salesforce that other similar products don't.
I’ve been using Nicereply for over a…
I’ve been using Nicereply for over a year. It’s a great tool for customer feedback. I like that I have the ability to change the verbiage, and test/measure the responses. It also has helped me coach team where needed. Thanks!
NiceReply has been a great tool to use…
NiceReply has been a great tool to use with my team. Super simple integrations into the Front app and great way of collecting a pulse on CSAT trends. Highly recommend.
Great customer insights
Since implementing Nicereply, we have a much better handle on the customer experience
Amazing platform
Amazing platform! Super easy to set up and navigate. Great way to get the feedback from your customers and see what you need to improve. Their customer service is always very helpful and always there to assist!
I am a huge fan of Nicereply!
I am a huge fan of Nicereply and how it integrates into HelpScout. It was super easy to set up and now we get clear feedback as it occurs. Great program!
Nicereply has been great for our team
Nicereply has been great for our team! We love seeing customer feedback to know when we're doing the right thing and when we need to change our process.
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