Okai Review (July 2026)
OKAI is a globally recognized brand on a mission to change urban mobility as we know it. Empowering people everywhere to navigate cities, campuses, and communities in fun, safe, and simple ways
OKAI is a globally recognized brand on a mission to change urban mobility as we know it. Empowering people everywhere to navigate cities, campuses, and communities in fun, safe, and simple ways
What is Okai's Revenue?
Okai's estimated revenue is $19M.
What does Okai do?
OKAI is a globally recognized brand on a mission to change urban mobility as we know it. Empowering people everywhere to navigate cities, campuses, and communities in fun, safe, and simple ways
super ebike !
super ebike !
š² Disappointing Experience with OKAIā¦
š² Disappointing Experience with OKAI E-Bike & Customer Service I recently purchased an OKAI e-bike with high expectations, given the brandās reputation for innovation and quality. Unfortunately, my experience has been the opposite. From the moment my order arrived, I encountered a defective e-bike: EB-40. I immediately contacted OKAI customer service expecting swift support. Instead, I have been met with delays, generic replies, and no meaningful resolution. For a premium-priced product, this is unacceptable. Customers should not be left chasing accountability for weeks, especially when dealing with defects on a brand-new purchase. I have now escalated my case directly to OKAIās executive team, requesting immediate resolution, but the lack of urgency so far is deeply concerning. If unresolved, I chose OKAI in good faith, and I hope the company will step up and demonstrate that it truly stands behind its products and customers. Until then, I cannot recommend OKAI to anyone considering a purchase.
The worst customer service email hell
Donāt get me wrong, I like the scooter, I got two of the for an award at work. One came in with a bad battery. I contacted them online, takes them two days to respond, uploaded photos, videos, invoice and they said, it has a bad battery. Itās brand new, I have sent them everything and the back and forth emails are just unacceptable. Itās been over a month and still no resolution.
Horrible customer support
I sent in my electric scooter for warranty repair, they told me i needed to send everything that came with the scooter back to them and clean it before hand. I cleaned the whole scooter with Clorox wipes and sent back everything that came with it. When i got returned the scooter they supposedly repaired, it had the same issue as when i sent it in (Battery management system faulty). It was also sent back to me with more issues then when it left me, as well as missing the charger and tools that come with the scooter, i sent those back with the scooter because they said they needed everything that came with the scooter or they would not warranty repair it. They told me to send it back to them and they would refund me (neon ultra es40, $1000 was the scooter's price) and i sent it back to them, they confirmed they have received it, but they will not refund me, and they will no longer contact me back no matter how much i try to contact them. This scooter came with a 2-year warranty when i bought it, and i originally sent it for the warranty repairs 3 months after i purchased it.
NO CUSTOMER SERVICE FOR THIS COMPANY!!
NO CUSTOMER SERVICE FOR THIS COMPANY!!! LET'S NOT GIVE OUR BUSINESS TO COMPANIES WITH NO CUSTOMER SUPPORT! WE WILL BE LEAVING THIS REVIEW IN EVERY SOCIAL MEDIA PLATFORM THAT EXISTS!!! THEY HAD ONE PERSON ANSWERING THE PHONE, AND HE HAD NO IDEA HOW TO HELP ME PROGRAM MY FOB FOR MY OKAI SCOOTER! ONE PERSON!!!! LMAO!!!
Absolutely no support
Absolutely no support; will respond to initial e-mail and never again thereafter. wanted to buy spare battery, impossible to find a 48v battery for my Okai Beetle Pro EA10C; neither the Okai company nor the battery manufacturing company listed on the battery will respond to an e-mail; bought the scooter from BestBuy, got a front basket on Amazon. These Chinese companies dump product here with no spare parts or service; I will only deal with companies having a bricks and mortar presence going forward; Okai has an array of cute products, but the travel range is less than half of what is advertised; they say 54 km; reality is 25 km - not good.
Okai support is horrible
We bought 10 pieces of es600 sharing scooters from German warehouse for sharing bussines . In first year of operation all scooters stopped working . We have support group on wechat but all members of this group said no-one is working for okai anymore . So we tried to reach support on official email support eu . Where we also get no asnwer after 3 months issues has not been solved . I can say okai product are not good quality and i can say support is not even horrible . There is no support . We spend about 11.000ā¬ in their vehicles and now all scooters we can throw to trash . We lost money and we get no feedback from support . For all operators i prefer DO NOT WORK WITH OKAI !!!!!
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