Parentmail Review (May 2026)
IRIS ParentMail is a school communication software that efficiently connects schools and parents using modern technology to simplify parent engagement.
IRIS ParentMail is a school communication software that efficiently connects schools and parents using modern technology to simplify parent engagement.
What is Parentmail's Revenue?
Parentmail's estimated revenue is $6M.
What does Parentmail do?
IRIS ParentMail is a school communication software that efficiently connects schools and parents using modern technology to simplify parent engagement.
How fast is Parentmail growing?
Parentmail has grown by 0.0% in the last 3 months according to SimilarWeb.
How do people find Parentmail?
People visit Parentmail through various channels. 100% find them through search engines.
How do people interact with Parentmail?
Last month, Parentmail received 1.0M visitors who spent an average of 2:38 minutes on the website and visited 3.2 different pages per session. Overall, 56% of people bounce on the first visit.
Who uses Parentmail?
Parentmail's top market is United Kingdom and they receive 97% of visitors from there. The 2nd is Netherlands with 1%. The 3rd is Romania with 1%.
Traffic Growth (last 3 months)
Traffic Sources
Top Countries
Great app
Great app, used at our two children's primary and secondary school. Does everything it says it does simply.
How can any service in 2026 can take 6…
How can any service in 2026 can take 6 clicks and 20 seconds to go the actual landing page? I was waiting for last 7 years for them to fix it. but no, same old. what a really horrible experience and we have no choice. my kids primary school was using the parentmail. I was so looking forward for an end to it after they finished the primary. but to my surprise same service in secondary too. never so disappointed :D they dont even have a complaints section. I was forced to come to trustpilot to raise this
No search facility!
ParentMail is missing an absolutely essential and basic feature which is the ability to search emails. Example: If I want to know what days PE is on, I would simply search 'PE' and I would then have the relevant information quickly. Instead I have to scroll through the hundreds of emails and forms and click through to read them to see if they mention the PE days. This single omission makes ParentMail less useful than even the most basic email client for getting relevant information quickly. The reason that ParentMail has such bad reviews on here is that it's the schools paying for and choosing the platform, not the parents. For this reason the functionality provided to the parents is the absolute minimum, with the exception of search which I would say IS a minimal requirement that is missing.
ParentMail doesn't prioritise user experience
My children's primary school has adopted ParentMail. It took me until my first child was in year 5 to get registered with them. Roughly once per year, I would try, and roughly each time, it would fail. I think it failed because I wasn't 'enthused' to 'get onto' ParentMail, and I suspect the invitations silently expired. Since they don't offer end-user support, you never find out. I would say that their services have been designed without the intervention of a User-Experience specialist. I get some forms via ParentMail. The message never says 'Fill in this form to get your child on the big school trip'. It always says 'You have a form to fill in'. Just that. Exactly that. No context. No purpose. If I don't act on it very soon, I get a terse little reminder something like 'You still haven't filled in the form'. I have a delicate little ego. When someone implies that I am mis-behaving by not jumping when they instruct, I learn to ignore them. I don't think I have opened a 'form to fill in' for some months [OK. Perhaps I have, but under protest] They have taken a 'least viable product' approach to some of their design. If you receive a message asking you to adhere to an appointment, in my email client, I can convert this email to an appointment in my Diary. When I do this, the entire description within that message doesn't make it into the diary entry. This is because beautifully decorated emails are done in the web-tech, HTML. But the fundamental message mechanism of email is text-only. When ParentMail sends you a message, it _has_ the pretty HTML version, but it puts a trivial placeholder message into the fundamental text-only version. That's the one my mail client converts into an appointment, and it is valueless (to me). ParentMail don't offer a helpline to end-users (parents). All helpline activity has to pass (in our case) through a school point-of-contact. I wrote ParentMail a bug report about my previous paragraph. My school point-of-contact passed it on. ParentMail sent her a reply which I would infer meant 'We don't have scope to act on this'. So in summary; they didn't get me onboard in a timely way, they make a mess of what they attempt, and they don't want to improve.
Piece of junk app
Piece of junk app, hopeless if you have more than one child or a child who attends both a school and a club that use this godforsaken piece of junk. Clunky coding looks like a teenager’s bad GCSE project. Awful forms that wipe if you leave the app midway to check something. GDPR breaches. Someone is on the take and schools have been mugged off when they were tricked into making use of it.
Terrible app backed up by awful customer service…
Terrible app and awful customer service to go alongside it. You have to jump through hoops to be able to speak to anyone and then they are rude and unhelpful. I would highly recommend no school ever using ParentMail, they have gone dramatically downhill since Iris took them over.
Worst UI ever
This app is absolutely garbage. It has the worst layout, and looks like it was designed by children? As like 'My First App'. I despise having to use this app. It must be cheap... and the only reason anyone uses it...
Ruined Christmas for us
Worst piece of software I've ever used. Our school uses this and it makes booking for thibgs pike the Nativity play impossible. I had to refresh several times to get it to work and by the time it worked all the tickets were sold out. You ruined this for us. I wish we weren't held captive with this software because there is never any support when something goes wrong and it is trash
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