Review (August 2025)
Pelican parts is the largest and most comprehensive source for porsche, bmw & mercedes auto parts, tools, accessories, upgrades and information. we're your trusted source for all oe and performance aftermarket european auto parts including mini, audi, volkswagen, saab and volvo.
10k
Estimated Revenue
1.5M
Website Visitors
3/5
Trustpilot Score
What are the monthly traffic metrics for Pelicanparts?
6/mo Traffic Growth
27.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
3.7Mins
Pages per Visit
4.0
Bounce Rate
51%
How fast is Pelicanparts growing?
Pelicanparts has grown by 11.0% in the last 6 months according to SimilarWeb.
How do people interact with Pelicanparts?
Last month, Pelicanparts received 2M visitors who spent an average of 3.7 minutes on the website and visited 4.0 different pages per session. Overall, 51% of people bounce on the first visit.
How do people find Pelicanparts?
473k people (32%) visit Pelicanparts directly. 964.1k (64%) people search for them in Google. Whereas, 27.4k (2%) discover Pelicanparts through Facebook, Reddit, and YouTube. 14.5k (1%) visitors come from Pelicanparts's email newsletters. Finally, 1.8k (0.1%) people come from affiliates and or paid referrals.
Who uses Pelicanparts?
Pelicanparts's top market is the United States and they receive 1M (67.0%) people.Then the 2nd is United Kingdom with 97.2k (6.5%).The 3rd is is Canada with 86.3k (5.8%).
Traffic Growth (last 6 months)
What do Pelicanparts's customers say about them?
Review Score
3/5
Total Reviews
13
Info
Pelican Parts5 Star
50.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
50.0%
Read reviews that mention
Kyle Jay
Falsely Advertised Part Nearly Causes A Car Accident.
Reviewed on 2021-05-03T10:35:44
If anyone wants a good test of their patience, they should buy a part from Pelican Parts.I had a new centre tie rod installed a few months ago bought off their website. Whilst I was driving, I had to make an emergency stop because the car was wobbling everywhere. The centre tie rod had almost completely come out of place. The new ball joints don’t properly fit.
I then purchased what I thought was the correct one from Pelican as their advertisement said it would fit my 7 series. They send me the same part so I logged a ticket in their message centre requesting an exchange for the correct one.
Terrible Customer Service.
Although they may be nice, apart from that one parts rep, the 4 different customer service reps I spoke to have been extremely unhelpful. They promised to give me a callback and never did. I had to chase them up at 4 in the morning (my time) and still didn’t get a straight answer or a proper reason why they didn’t call. They are still yet to email me back with a solution as they promised and it’s almost been 3 weeks. They seem to think if the customer doesn’t kick up a fuss then no need to worry.
I would've shipped back the item by now and happily taken my money back but after reading the other well-hidden 1 star reviews, I don't believe they will refund my money or wear the cost of the shipping. After this whole upsetting experience, I strongly believe their word is as worthless as the parts they sell. I suggest that you DO NOT do business with these people if you want safe and reliable parts for your car.
read more
Greg Rolfe
Don’t trust their model finder
Reviewed on 2021-04-05T17:47:03
I am UK based. I used Pelican’s search tool to identify my car on model year. I spent over $1,000 on parts,plus circa $300 on import taxes.
My car is a 1994 Porsche 993. I was sent parts for a 1994 Porsche 964, a completely different model. The Pelican tool is based solely on USA model years, nowhere else.
Pelican would not pay for shipping or taxes for me to return the goods.
Terrible customer service
read more
frenchi
Ordered a water baffle for my 2001…
Reviewed on 2020-09-18T22:59:34
Ordered a water baffle for my 2001 Benz. The part was unavailable. Pelican parts got the part for me and shipped it to me .Of course with our mail being in the Covid- 19. Snail pace. Pelican parts kept in touch and informed me several times. Now that is what I call above and beyond. Thank you guys you will find me as a repeat customer.
read more
Advanced Multimedicine
Horrendous experience
Reviewed on 2020-09-11T20:32:05
Horrendous experience. Worst company to deal with. Website shows in stock for parts,took the payment then run around for 2 weeks. Customer service rep supervisor hung up on me. One rep stated parts can be here between now and christmas, meanwhile the guy that took the order stated 3 days. Liars and libtards.
read more
Jawad Khalid
Worst
Reviewed on 2020-08-04T01:48:08
Worst, dodgy supplier. They knew that there will be three weeks delay for overseas dispatch from California due to Covid 19,but still did not change the false promises date BEFORE collecting the money. Package is still in California and talking about one month delay!!!! Told me two weeks after collecting money. Then said that they can’t refund too. Can’t cancel. Want whole package back back and forth from Australia, and then will think about any refund at all. STAY AWAY FROM THEM!
read more
Tom C.
Bad and getting worse.
Reviewed on 2020-06-03T02:42:30
I’ve used this company for years and put up with them for years. Every time I order, it’s the same old thing,the cheapest shipping possible with horrible FedEx, customer service guys they call “specialist” that absolutely do not want to help, especially if it means actually having to look something up. I’ve been screwed over so many times expecting parts that they’ve shipped by Fedex only to have cars sit on lifts for days and even weeks because Fedex was late.
It’s also worth noting that their website is horrible, especially their search and they have spent no money making the search better. The website is the same as it’s been for years.
read more
Bello Bebeto
Pelican parts is the best very…
Reviewed on 2020-05-07T08:50:44
Pelican parts is the best very professional:):):)
Brian
Pelican Parts are a joy to deal with.
Reviewed on 2020-04-23T09:09:27
I have ordered parts for my old Mercs a couple of times from Pelican Parts and on each occasion they were a delight to deal with.Very helpful at pre-order stage and then shipping etc was fluent from start to finish.
I would have no hesitation at all in recommending them.
Far too often I have been let down by suppliers where they say I will get X and they will provide it for Y price and it has ended up not being the case. Far too many people calling themselves experts. I don't think Pelican Parts call themselves experts, but they should, because they are. Pretty much all service providers in Ireland could benefit from watching how Pelican deal with their customers.
read more
You May Also Find These Company Reviews Interesting