Review (August 2025)

Get the best pet supplies online and in store! petsmart offers quality products and accessories for a healthier, happier pet. find in-store pet services like grooming, training, doggie day care, and overnight boarding!

7B

Estimated Revenue

17.16M

Website Visitors

1.5/5

Trustpilot Score

What do we know about PetSmart?

Estimated Revenue (2020)

$7B

Total Employees

23000

Founded

1987

Industry

Retail

Location

Phoenix, United States

About

PetSmart:

Social Links

Alexa Ranking: 8202

What is PetSmart's Revenue?

PetSmart's estimated revenue for 2024 is $7B.

What does PetSmart do?

There's one thing that unites everyone who works at PetSmart: we all love pets. Cats, dogs, goldfish, parakeets, hamsters – you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging! When you work with us, you'll discover that we love our people, too. Whether you're based in a store, distribution center or at our home office, you'll find yourself inspired and empowered to go further, reach higher and really make the most out of your career with PetSmart. We employ 55,000+ associates, operate 1,600+ retail stores in the United States, Canada and Puerto Rico. In additional to providing over 11,000 products in our stores, we also offer services such as our Grooming Salon, Pets Hotel, and Pet training. Our portfolio of digital resources for pet parents – including PetSmart.com, Chewy.com, and OnlyNaturalPet.com offers the most comprehensive online pet supplies and pet care information in the U.S. Through our in-store pet adoption partnership with independent nonprofit organizations, PetSmart Charities® and PetSmart Charities™ of Canada, PetSmart have helped 9.1 million pets find their forever homes and have donated over $100 million in grants to over 3,000 animal welfare organizations. PetSmart takes data privacy very seriously, so please be aware that PetSmart will never ask for personal information such as a driver's license number or financial information prior to a candidate accepting an offer of employment. Candidates will be asked to provide a social security number in the job application, via PetSmart's secured applicant tracking system which is accessed only via www.careers.petsmart.com. Candidates will never be asked to provide any of this information via e-mail.

What are the monthly traffic metrics for Petsmart?

6/mo Traffic Growth

8.70%

All Time Traffic Growth

Create Free Account

Monthly Hits

17M

Time on Site

3.5Mins

Bounce Rate

49%

How fast is Petsmart growing?

Petsmart has grown by 10.5% in the last 6 months according to SimilarWeb.

How do people interact with Petsmart?

Last month, Petsmart received 17M visitors who spent an average of 3.5 minutes on the website and visited 3.0 different pages per session. Overall, 49% of people bounce on the first visit.

How do people find Petsmart?

7M people (41%) visit Petsmart directly. 8.6M (50%) people search for them in Google. Whereas, 222.9k (1%) discover Petsmart through Facebook, Reddit, and YouTube. 284k (2%) visitors come from Petsmart's email newsletters. Finally, 336.6k (2.0%) people come from affiliates and or paid referrals.

Who uses Petsmart?

Petsmart's top market is the United States and they receive 16.3M (94.7%) people.
Then the 2nd is Canada with 350.2k (2.0%).
The 3rd is is Puerto Rico with 42.3k (0.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Petsmart's ads on Google?

Google Ads

PetSmart® Grooming Salon - Book Online or Use the App

https://services.petsmart.com/grooming

Our Safety-Certified, Academy-Trained Professional Stylists Love Making Pets Look Great. Call or Look Online for Availability to See if a PetSmart Grooming Salon is Open Near You. Pet Boarding. Friendly Associates. Safe & Easy Way To Shop. Pet Experts. Pet Grooming.

PetSmart® Grooming Salon | Explore Our Salon Services‎

https://services.petsmart.com/grooming

Experience Expert Care in PetSmart’s Grooming Salons. We Offer Baths, Trims & Walk-Ins. Our Certified Professional Pet Stylists Offer Customized Care for a Pet’s Specific Needs. Satisfaction Guaranteed. 800+ Hours of Training. Online Reservations. Service

PetSmart® Grooming Salon - Fast & Easy Online Booking

https://services.petsmart.com/grooming

Our Safety-Certified, Academy-Trained Professional Stylists Love Making Pets Look Great. Call or Look Online for Availability to See if a PetSmart Grooming Salon is Open Near You.

PetSmart® Grooming Salon - Add On Our Holiday Special

https://services.petsmart.com/grooming

While Supplies Last! Add our Holiday Special to Your Salon Visit & Get Special Treats. Call or Look Online for Availability to See if a PetSmart Grooming Salon is Open Near You. Shop Now & Pay Later. Services: At-Home Grooming Supplies, At-Home Training Supplies.

Keyword: grooming at petsmart

PetSmart.com | PetSmart® Official Site | Save Big on Pet Supplies‎

https://www.petsmart.com/

Shop a Wide Selection of Pet Food, Toys, Treats & More at PetSmart®! Free In-Store Pickup. Friendly Associates. 10,000+ Pet Products. Pet Experts. Free Shipping on $49+ Reptile Roundup Party. Gift Cards. 500+ Pet Brands. Services: Animal Supplies, Pet Foo

What do Petsmart's customers say about them?

Review Score

1.5/5

Total Reviews

679

Info

PetSmart
5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
90.0%
Read reviews that mention
Loretta

Bad Grooming Experience

Reviewed on 2021-05-18T23:48:56

My 7 month lab went for a bath, brush and nail trim. The groomer wasn’t watching close enuff and Teddie,my lab, drank a bunch of soapy water. She admitted to my daughter that Teddie had done this but it was too late. Before Teddie was halfway out the store she started puking. Finally got her home and saw she could barely open her eyes so she prob got soap in her eyes as well. She puked up soapy water for hours and was very listless, totally opposite of her normal personality. Thank goodness she’s better today but I will NEVER go back.
read more
Nancy

Jennifer at PetSmart helped me find the…

Reviewed on 2021-05-16T21:42:35

Jennifer at PetSmart helped me find the correct food for my elder cat. She was busy with her other job but immediately stopped to help me.Babe, my cat had not eaten in several weeks. Jennifer helped me find a gravy food & Babe ate this food that night. Thank you, PetSmart for having this special young lady there to help me.
read more
Rajbeer Kaur

I took my toy poodle for first hair cut…

Reviewed on 2021-05-15T03:02:57

I took my toy poodle for first hair cut .that idiot grimmer shave his all hairs .he look so ugly thatmy kids cry for hours .will never go there n never recommend to anyone
read more
Tiffany Anzellotti

KILLED ONE ANIMAL AND CHOKED MY OTHER…

Reviewed on 2021-05-13T23:08:32

KILLED ONE ANIMAL AND CHOKED MY OTHER ANAIMAL DURING GROOMING AND A VET EXPERIENCE.
Mickey Grieco

NO PRODUCT prescription diet

Reviewed on 2021-05-12T16:52:19

I have been trying for months to get the Veterinarian UR diet for my cat. I am telling you that the shelves are empty.One of the workers told me the food comes in and goes right out. Day after day I go when I am told the truck will be in and again nothing. I called the manufacturing company direct and they told me that PetSmart has an ordering problem. Now That I sent the prescriptions to Chewy I have had No problem getting anything I order and I am no-longer held at bay by your company worrying to death about getting his food. I am not sure how you are staying in business with high overhead and low product. I also went to several other PetSmart stores and they didn't have product either. The funny part is my cat can eat 3 different UR foods and you had hardly anything. NOt doing business with you anymore!
read more
Mikaela Lahn

They need to fix their website if…

Reviewed on 2021-05-09T19:19:07

They need to fix their website if that's the only way people are able to order items right now.I have tried ordering from PetSmart online with curb side pick up three times now, and every time there is a different issue, on their part. The website is down, the order cannot be processed, items that say are in stock are actually not, and the list goes on. Called the store to get some help having an order go through that "couldn't be processed" even though it was charged to my credit card. All they could tell me was to try again. Then an item that says in stock online gets removed from our order because it's not actually in stock. When we went to pick up the rest of our order, we asked if they could grab another dog toy similar to the one that was removed from our order and they said they can't do that. I understand they have their policies, but then they should fix the website. Had we known that the toy we wanted was not in stock, we would have picked another one. So now we have to make a new order and go back another day to pick it up. Overall, the website is terrible, and the service is not much help. Not impressed.
read more
JAYDEN CHEN

PLEASE DON'T GO TO PETSMART

Reviewed on 2021-05-08T19:57:39

When I tried to buy a fish at the new mall which had a PetSmart, my son begged me for months for like something and I was like fine,fish it is.When I went, the employee (Maria) said that she couldn't bear selling a fish in a bag, like carnivals.And I was like why because there were literally plastic containers there.I had to break it that she wouldn't sell it to us because of fish abuse and he went home and cried for an hour.Don't go to PetSmart.It's a disappointment and a sadist.I beg you, DON'T GO TO PETSMART
read more
Tom Dickinson

Couldn't find any dog toys that weren't…

Reviewed on 2021-05-07T21:43:18

Couldn't find any dog toys that weren't made in China. Yuck!!

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