I've had two sets of Phonak
Reviewed on 2020-12-27T15:44:34
I've had two sets of Phonak aids over the years supplied by Boots HearingCare. On the whole I've beenvery happy with the hearing Aids and the service I've received from HearingCare.
Over the years I've noticed that I have a build-up of dead skin forming between the Tragus and the Intertragel Notch which can be itchy and sometimes painful. This is almost certainly an allergy to the plastic sheathing to the hearing aid wiring.
I emailed Phonak directly asking them advice as to how I could solve this problem. They replied by 'passing the buck' to HearingCare who in turn referred me to my doctor (in the middle of a Covid-19 pandemic!)
Phonak must have come across this problem before and after the large amount of money I have spent on their hearing aids, I consider their customer service is far from satisfactory. In future I will buy from a different manufacturer - the only way to teach these people is to 'walk away'.read more
Reviewed on 2020-11-23T10:56:38
Phonak App
Hearing aids are fine but the App is pretty useless. Only works when phone on and hearing aids do not retain settings.Also keeps on switching the Aids' off!
Support for this problem non existant. Guess they are aware of its shortcomings!read more
Love my hearing aids much better than…
Reviewed on 2020-03-03T17:33:56
Love my hearing aids much better than my old pair and very small, no one can tell I am wearing them
