Review (August 2025)
Natwest group - supporting customers, news, investors and sustainability
20.91B
Estimated Revenue
157.64k
Website Visitors
1.6/5
Trustpilot Score
What do we know about NatWest Group?
What is NatWest Group's Revenue?
NatWest Group's estimated revenue for 2024 is $20.91B.
What does NatWest Group do?
We're a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we're looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we're prioritising enterprise as a force of change. We're focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That's why we've put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We're committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
What are the monthly traffic metrics for Rbs?
6/mo Traffic Growth
10.60%
All Time Traffic Growth
Create Free Account
Monthly Hits
158k
Time on Site
2.9Mins
Pages per Visit
3.0
Bounce Rate
25%
How fast is Rbs growing?
Rbs has grown by -19.4% in the last 6 months according to SimilarWeb.
How do people interact with Rbs?
Last month, Rbs received 158k visitors who spent an average of 2.9 minutes on the website and visited 3.0 different pages per session. Overall, 25% of people bounce on the first visit.
How do people find Rbs?
68.6k people (44%) visit Rbs directly. 36.3k (23%) people search for them in Google. Whereas, 0 (0%) discover Rbs through Facebook, Reddit, and YouTube. 0.4 (0%) visitors come from Rbs's email newsletters. Finally, 134.6 (0.1%) people come from affiliates and or paid referrals.
Who uses Rbs?
Rbs's top market is the United Kingdom and they receive 147.3k (93.5%) people.Then the 2nd is Finland with 1.1k (0.7%).The 3rd is is United States with 1k (0.6%).
Traffic Growth (last 6 months)
What are Rbs's ads on Google?
Google Ads
Apply now - RBS internship Pathways
https://jobs.rbs.com/pages/internship-programmes
Programmes spread across 8 distinct pathways. Discover the one best for you.
Keyword: study abroad in london
Customer Service Roles | RBS Careers, Edinburgh
https://jobs.rbs.com/search/jobs/within/50/miles/of/55.953252/-3.188266999999996?q=CUSTOMER SERVICE&ns_location=Edinburgh, United Kingdom&utm_medium=ppc&utm_source=Google&utm_campaign=customer_services_(db)
We’re committed to investing in our people and their talent. Apply now
Keyword: call centre edinburgh
Customer Service Roles | RBS Careers, Greenock
https://jobs.rbs.com/search/jobs/within/20/miles/of/55.95647599999999/-4.771982999999977?q=CUSTOMER SERVICE&ns_location=Greenock, United Kingdom&utm_medium=ppc&utm_source=Google&utm_campaign=customer_services_(db)
We’re committed to investing in our people and their talent. Apply now
Keyword: call centre jobs glasgow
What do Rbs's customers say about them?
Review Score
1.6/5
Total Reviews
184
Info
The Royal Bank of Scotland Group plc5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
10.0%
1 Star
80.0%
Read reviews that mention
Irfan Sabir
Account frozen for no reason
Reviewed on 2021-05-24T14:21:43
They froze my account and would / still are unwilling to explain why. They are quite simply rubbish.I would avoid them and bank elsewhere.
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Mfvie
Sorry to say this "find another bank"
Reviewed on 2021-05-18T18:17:46
I have been a customer of RBS for 40 years. The service has gone completely downhill.I instructed the bank to close a fixed interest bond in writing 6 weeks ago and today got a letter (posted 2 weeks ago) to say the account is being renewed.
The matter was dealt with after a 20 minute wait on the digital hotline by a very patient lady.
It is no longer possible to speak to a person at my bank branch and arrange transfers of money abroad, without that money being held by the fraud department. They do not inform you the money is being stopped they just do it.
The mailbox of the digital banking app makes great play about how they (the bank) will communicate with you (the customer) but email correspondence is impossible and as for Cora (the chat bot) forget it.
Recommendation find another bank.
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David Ross
Hopeless - will close account
Reviewed on 2021-05-14T07:34:53
Called them trying to make a payment onto a credit card that I have with them.... well that was the start to a 2 hour journey into frustration and despair.Pushed from pillar to post, spoke to 3 people who couldn't help me with a transaction that other banks can achieve with ease.
"we can't do that, you need to speak to RBS bank to process a payment"
"we can't do that, if you want to make a payment to a card you need to speak to the credit card division"
"sorry, we can't do that you need to do it online"
But I persevered.... and made the payment, but I needed to use another bank to help me do it......and now I will close the account and never deal with them ever again.
Dear RBS it's 2021, there's been a small issue with mobility recently, try to get your phone service into this century.
read more
Iosif Provakou
Worst bank in UK
Reviewed on 2021-05-04T07:59:26
Worst bank in UK.
Go for any other bank but this, they’re awful at resolving issues.
PR
RBS is a TERRIBLE Bank
Reviewed on 2021-05-03T22:21:11
RBS is a TERRIBLE Bank! AVOID!!!!
Account closed without any reason given. Customer service can't help.No access to money in account and long process to release funds. Over £1000 just stuck! Left feeling vulnerable. RBS does not care about the impact it has on people's lives. NEVER EVER bank with them!
read more
Christine Steel
Home insurance is a con and a shambles
Reviewed on 2021-04-29T22:33:44
Home insurance is an absolute shambles. My elderly parents have been with RBS for over 30 years and have a problem with masonry falling off their building due to a sunk lintel above a window.My father called and was told someone will call back. He had to call again to be told no record of him calling so someone would call back. No call back. I had to contact the bank via Facebook messenger. Someone called back with a claim number. Half an hour later a locksmith and glazing firm called my father "to make arrangements to sort the crack in his window". He explained it was cracked masonry and a sinking lintel which needed a builder not a glazing firm! I messaged them again, got an apology and told someone would call my father again. Yesterday he got a call informing him they're not covered cos the damage isn't caused by subsidence. Bearing in mind that a surveyor or assessor hasn't came to check this problem, are the insurance teams working with psychic powers?! Failing lintels can be caused by subsidence or structural damage which the insurance covers! Also while you're kept waiting on the phone you hear an automated voice telling you that you will be prosecuted if making a false claim. But RBS will fraudulently take money from your account and then tell you you're not covered. Absolutely disgusting and I'll be taking this further!
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Keith Cormack
Then and now ...
Reviewed on 2021-04-28T15:12:04
RBS was an outstanding bank, it established telephone banking, Directline and Churchhill all under Mr Mathieson's control,it seemed unstoppable. The CEOs since have only lined their own pockets. Service standards have plummeted over the last decade and is now at an all time low and the current CEO should consider her position.
Today phone staff are clueless. One insisted that I used online banking (I didn’t) and demanded the login info. It got heated. I complained and was compensated for the staff error.
If you phone, (and after the pointless 60 second message about prioritised customer service) even at 04:00, you get the same ‘high call volume’ message when it clearly isn’t true.
During the PPI misselling scandal I decided to do the reclaims myself and I started with RBS to familiarise myself with the process knowing full well I didn’t have PPI as I’d always said no, I had four.
The last issue I had was with alleged fraud. My card was constantly stopped but RBS blamed their IT systems. I couldn’t even buy a £10 SIM online. In February 2021 I phoned about declined transactions twice in the same day and three members of staff, one a manager, decided to withhold the truth from me so instead of taking responsibility and admitting RBS was at fault they blamed everyone else including me for using ‘high risk’ retailers.
All that was needed to resolve one of my complaints was to cancel an RBS service and the Direct Debit, it took RBS three years.
I’ve had several hundred pound in compensation from RBS but the apologies and compensation become meaningless after a while because RBS never sort the problem. In the end I told them to stop putting money into my account without my permission.
I have four complaints about RBS submitted to the FOS.
In March of 2021 I opened an account with Starling and closed the RBS account on 8th April. After over 35 years as an RBS customer the story ends here.
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Owen Capper
if it were possible to give this…
Reviewed on 2021-04-28T13:20:17
if it were possible to give this appalling bank0 i would it lacks manners or courtesy the CEO cannoteven respond to valid criticism
read more
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