What is Rnib's Revenue?
Rnib's estimated revenue is $300M.
What does Rnib do?
If you're affected by sight loss, we're here for you
my r n i b journey
on 5th aug 2025 i was registered partially blind RNIB was most helpful staff spent time explaining every detail i needed to know regarding my blindness their help with form filling was a great help i would have been lost without this help will be for ever grateful
Good shop and great advice
I lost the majority of my sight when I was 6 years old after a severe case of chicken pox (vaccinate your kids because this definitely happens). However, I adamantly stumbled and blundered through life, not wanting to appear incapable (to myself and to others). Sometimes, I feel that this world is probably not a place that is going to be any nicer by my seeing it anyway. During the fifth decade of life, my remaining vision has rather rapidly deteriorated. A good deal of this is (I believe) because of being forced to peer at impossibly poorly defined content on a screen. I grew up without TV and don't have a set now. Years ago, I brought a huge monitor, but I can still feel my eyes hurting from the strain looking at a screen - something that doesn't happen with a printed page. It wouldn't be as bad if there was an alternative, but increasingly vital services and even mandatory activities are only accessible online. It should concern everyone that we will soon have a generation of people who can't see. Another thing that adversely affects my (and everyone's) sight is the excessive and inappropriate use of LED lights. So, I avoided acquiring any tools to assist with daily life until it became prohibitively dangerous not to do so. Items in the shop seemed expensive until I realised how great they were. When something is out of stock, I can ask to be notified when it becomes available. Unlike too many websites, they actually have genuine customer service staff. Human beings who are knowledgeable about the stock and always have helpful advice and suggestions. M No bots with the vocabulary of a 5 year old. No "we'll text you a link that you will never be able to read" before cutting you off. My orders came with appropriate details and instructions. What's more, it's given me the confidence to request the same from other places. They're the one place that doesn't make me feel disabled.
RNIB shop - migralens
Can't remembered when I ordered but a few years ago maybe? Brilliant service, brilliant lenses, and they seem to be smudge-free lenses. You can actually see indoors while wearing them, and the wrap frames are good for outdoors. RNIB sent them quickly and had a discount code that actually worked.
Good training
Recently had a training session about vision impairments in older people and how best to support them, found the information very useful and helpful
Paid £20 for their Xmas raffle tickets…
Paid £20 for their Xmas raffle tickets and was charged twice!! At present no response. Very unhappy.
Disappointing
In my experience RNIB does not cover the full range of eye disease. HSV1 is common worldwide yet it does not have any regard for the condition or provide information. The World Health Organisation acknowledges that a vaccine for this condition is in need.
Online Shop. Extremely Disappointing.
BOTTOM LINE: Be very careful about ordering from RNIB, especially online. Ordered a ‘No Jab’ Cane 03/03/24. To date no delivery. That’s five weeks. I’ve spoken to various very helpful customer service team,M to no avail. The management stated that the website says it will take 4-6 weeks. It does not. They state that the website says special delivery outside of normal timescales. It does not and there are no stat d delivery timelines. I ordered the cane five weeks ahead of going on holiday so I’m on holiday without my new cane. But…… I cannot change the delivery address to a neighbour in case it arrives when we’re away So it will be a attempted delivery, go back to the RNIB warehouse and then back to point of manufacture either Canada or the USA. At that point a refund will be issued 🤣. Unbelievable. I also returned a cane tip. Over one month for a refund despite the chasing. . The RNIB perform a wonderful role, but online retail is not one of them. There are other companies who can supply a better working website, cheaper goods and a far more satisfying experience. I would suggest the RNIB has a serious review of the shop website, its objectives and performance
Rnib talking books not fit for purpose r purpose…
Rnib talking books not fit for purpose we have Alexa and I have tried to get a book for my husband to listen to for months Everyone he asks for it says the same thing many are not rare books either It either says it doesn't have the book or for months been saying I'm sorry but that's not available right now he's just fed up with it We have given up As he's completely blind and only in recent years also disabled wheelchair user he would like very much to have listened to the books We have given up with it finally
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