Review (August 2025)
Saxo bank a/s is a fully licensed and regulated danish bank with an online trading platform that empowers you to invest across global financial markets.
10k
Estimated Revenue
112.67k
Website Visitors
2.1/5
Trustpilot Score
What are the monthly traffic metrics for Saxobank?
6/mo Traffic Growth
-9.60%
All Time Traffic Growth
Create Free Account
Monthly Hits
113k
Time on Site
0.8Mins
Pages per Visit
1.0
Bounce Rate
75%
How fast is Saxobank growing?
Saxobank has grown by 5.2% in the last 6 months according to SimilarWeb.
How do people interact with Saxobank?
Last month, Saxobank received 113k visitors who spent an average of 0.8 minutes on the website and visited 1.0 different pages per session. Overall, 75% of people bounce on the first visit.
How do people find Saxobank?
73.3k people (65%) visit Saxobank directly. 15.2k (13%) people search for them in Google. Whereas, 930.5 (1%) discover Saxobank through Facebook, Reddit, and YouTube. 2k (2%) visitors come from Saxobank's email newsletters. Finally, 315.8 (0.3%) people come from affiliates and or paid referrals.
Who uses Saxobank?
Saxobank's top market is the Czech Republic and they receive 17.5k (15.5%) people.Then the 2nd is China with 16.3k (14.5%).The 3rd is is Japan with 13.6k (12.1%).
Traffic Growth (last 6 months)
What do Saxobank's customers say about them?
Review Score
2.1/5
Total Reviews
1255
Info
Saxo Group5 Star
0.0%
4 Star
10.0%
3 Star
5.0%
2 Star
5.0%
1 Star
80.0%
Read reviews that mention
Mihai
You will want to read this!
Reviewed on 2021-05-19T13:42:40
After 3 years of working with another broker I decided to move part of my portfolio with a new one.I spent two weeks to compare Saxo Bank, TD Ameritrade, FXCM, Rabobank, IB, Oanda and eToro, and I decided to go with Saxo Bank. When I opened my new account with Saxo I was very surprised that instead of $6 (as shown in demo account) I need to pay $24 in order to open and close a position (trade) in a US stock (same for EU stocks). I talked with a Global Sales and Client Services consultant via emails, and I was told that I need to upgrade my account to the Platinum one to get the demo charges instead of higher ones from my new live account. This means to make an additional deposit of at least $50,000 to $200,000. This is not fair at all. I want to make an additional deposit, but I'd like to test for 6 months the way Saxo Bank works and how the withdrawal reviews will be after another 6 months and after that, if everything will be ok, I will make an additional deposit. I spent another 2 weeks to explain this via emails with no success. Considering that here are a lot of people who say that they have issues with withdrawals, there's no way a rational person will send Saxo Bank $50,000 to $200,000 without a proper test before. Therefore, Saxo Bank has a great trading platform, a lot of great features but also has very difficult reporting metrics, high charges, a lot of charges (spreads, charges for opening a position (€10-€12), charges for closing a position (another €10-€12), charges for simply keeping your money in your trading account(negative interest rate) and so on). I don't know how much time Patrick will resist to answer to all these negative reviews. He definitely must be promoted as a manager of the client service department. It's too bad that a lot of good things are at Saxo and there's a lot of bad experiences caused by the human interaction. It seems to me that in most cases it's only a matter of someone who chose to do a bad thing instead of a good one.
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Ragnar Bjornvold
I am very dissatisfied with SaxoBanque
Reviewed on 2021-05-18T13:57:13
I am very dissatisfied with SaxoBanque.
Firstly they are extremenly slow to respond, if at all
Secondly,they have deducted tax on dividend to my country of origin as well as to France (where we live), abut no traces of this tax received by the tax offoce in the first country, so I suspect they keep the stash.
Thirdly< i now wish to transfer all my account to another broker, but the function "Transfer Out" is blocked. Was told that the other bank should call them, no details given this is ridicilous, and in worst case it appears I need to engage my lawyer.
Please stay away from this "bank"
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Martyn
Thoroughly awful customer service and…
Reviewed on 2021-05-18T08:50:59
Thoroughly awful customer service and support! Spent weeks trying to get client renewal approval that could have been completed in a day if they just asked for the info required in one go.Still awaiting bank registration after multiple contact tickets and emails. Their support system heavily reliant on chat bot software and when I did eventually get through to a live on-line agent it became apparent that they weren’t customer support and couldn’t deal with my issues! Then try finding their UK contact number is incredibly difficult, clearly aimed at trying to avoid being called! Very simple issues still not resolved and still waiting to be able to withdraw some cash. Unfortunately was transferred to SAXO from Barclays I-trader when they closed this service, what were they thinking!!!
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Adam H
I like the interface but the support is terrible
Reviewed on 2021-05-14T13:13:29
I like the interface but the support is terrible. I requested that a new instrument be added for trading.After 2 days, no response. Followed up with support and they say it takes 2 weeks to process a new instrument request which is ridiculous. The person on support also informs me (unofficially) that its likely to be rejected due to the market cap being too low, even though there are plenty of other stocks with smaller market cap that what I requested. A shame because I really want to take advantage of a dip in the market but with a 2 week turnaround it's unlikely.
They have also taken a long time to respond to other support tickets around document renewal etc.
Seriously looking at changing platforms now.
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derek
Avoid at all costs
Reviewed on 2021-05-13T18:02:31
This is the most unprofessional shambles ever to disgrace the trading market. Their support function is laughable,with untrained cheap script readers maybe getting around to answering (poorly) any tickets several days after being raised. Don't even think of trying to use their asset transfer service - it's hopeless. Their chat function is effectively non-existent. They closed out 100% of my option trades at huge expense without warning once margin utilisation went over 90% - totally unnecessary. They don't allow equity holdings to be used as margin. Their FX transfer rates for moving assets between currency accounts are insulting. Their platform is not geared up for option traders whatsoever with no facilities for rolling trades and poor strategy builders. I regret ever having graced them with £200k of my money which I have now extracted from their evil, commission grabbing mitts. A bunch of modern day shylocks, for sure. AVOID!!!
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David Garces
Excessive fees for CME Futures Trading
Reviewed on 2021-05-12T07:41:54
Your trading platform is very nice, and it's great that you have full support for a desktop client in macOS,which stands out compared to any other broker! I'm interested in trading CME Micro Futures and this is where you are quite off the market... you charge $10 for any kind of future contract (I know the fee reduces if you trade multiple contracts in one transaction but still...).
Let's take the Micro E-Mini S&P 500, the most liquid micro in the CME, $10 + exchange fees for the MESM1 contract is excessive... Most brokers and FCMs charge between $0.5 and maximum $5 per side, so you are charging like 4 to 5 times more than the average broker! That's ridiculous!. With a round turn of about $22.50 -inc. exchange fees-, compared to the cheapest FCM in the market who charges only $0.88 inc. exchange fees, Saxo has possibly the worst trading conditions in the market, I will never trade futures @ Saxo with these conditions!
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Von Synquist
Issues with dividend in PEA account
Reviewed on 2021-05-12T07:17:38
I've been the client with Saxo Bank (in France) since 2019.01. I find the services that they provide become much worse since end of 2020.Recently they refused to give the dividends (2021.03) to my PEA account. Till now, they still owe me:
- SPDR: 213 shares; 0.0879EUR per share
- VEUR: 284 shares; 0.160259EUR per share
Here is the answer from their client service which I find not professional at all:
"
As we can see you have transferred the security of SPDR on our platform on 29/03/2021 and ex-date of the event was 22/03/2021.
On ex-date, shares were not reflecting at our platform. It seems like you were holding these shares with your previous broker.
Please reach out to your previous brokers as on ex-date you were holding the position with them and only they can give dividend for this.
I hope this will help you.
"
Knowing that all my accounts are in Saxo Bank, I've no idea who is the "previous broker". What a hell!!!
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Daniel CB
Is Saxo having withdrawal issues?
Reviewed on 2021-05-11T20:00:34
Came here to leave a review regarding my situation of Saxo failing to transfer my funds for over two months now to find many other customers on here are having the same issues.I have been charged £140 for pleasure of moving my funds from one broker to another for them to make the funds disappear from my account and not make it to my new account but also not return to my old broker.
I have been with Saxo bank for about 5 years, at the start I got good service with an account manager calling me from time to time offering any support to being unable to call Saxo bank and having to deal with terrible customer support tickets which take up to two week for responses which are written in bad English and use jargon which is impossible to understand. Id expected more considering I had spent £5000 in fees to Saxo Bank in just the first two months of this year. If someone from Saxo bank reads this and cares I suggest you give me a call to resolve this immediately.
Finally as a customer readying all these customer reviews makes me think there must be some major internal finance issues if customers are unable to withdraw their money or make tranferes.
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