Sensee Review (April 2026)
Since 2004, Sensée has opened doors for those seeking flexible work—carers, parents, community builders, and anyone who values the balance between work and life. Our hybrid and homeworking capabilities make brilliant customer experiences possible, powered by technology that supports people—not the other way around.
Since 2004, Sensée has opened doors for those seeking flexible work—carers, parents, community builders, and anyone who values the balance between work and life. Our hybrid and homeworking capabilities make brilliant customer experiences possible, powered by technology that supports people—not the other way around.
What is Sensee's Revenue?
Sensee's estimated revenue is $110M.
What does Sensee do?
Since 2004, Sensée has opened doors for those seeking flexible work—carers, parents, community builders, and anyone who values the balance between work and life. Our hybrid and homeworking capabilities make brilliant customer experiences possible, powered by technology that supports people—not the other way around.
Great to work for.
Since I joined this business I see only positive. My manager is always supportive and letting me decide what is needed, obviously making me responsible for my own decision. I am bussy during the days but all around keeps me motivated to work hard. I did not have single negative experience since joining Sensee. It is great bussiness you wish to work for and I am glad to be part of this team.
Don't expect a long term job
After working at company over 7 years from Tcc to Sensee, company has changed so much having enjoyed my job to being humiliated and dismissed on reasons that you can't defend or prove as when a TL dont want you there you gone.....go through their so called legit reasons when everyone knows they looking for reasons to get rid of older people or long term employees. HR do not give you chance to defend yourself its a matter of IT system says so so must be true. Loyalty means nothing to this company, so many lovely people work there and not appreciated. Only the kiss butters get anywhere....the company won't last much longer with the attitude they have, such a shame.
I have been trying to work with them…
I have been trying to work with them for years now and every time they have no interest in hiring me. I have plenty of experience in customer service roles. They want you to complete an out of date hiring test thing that looks like it was made in the 80s. I think this company just puts out fake job ads so we complete this rubbish for their own gain.
Asif - The biggest swindler around
You would think The Contact Company going into administration and being taken over by Sensee would be a positive change, but it's just business as usual. Asif Hamid is still running the office, which is shocking. If you follow his track record before TCC, during TCC, and now, you will see he is a failed businessman with some questionable financial choices that should've been investigated long before now. liverpoolecho.co.uk /news/liverpool-news/arvato-in-fund-probe-3523305 He was CEO of Arvato, where they were being investigated for dodgy dealings before he conveniently resigned and if you look into the history of TCC, he had a cyber attack (which he paid off the Russian attackers by the way), probably caused by his own incompetence and the choice to hire unqualified family as head of IT and other departments to keep wealth in the family. He ran the company into the ground and ended up selling the business for pennies as a result. Since sensee taking over, clients have been leaving left and right. No new business. Redundancies from departments. People still in management positions that couldn't manage their way out of a paper bag. Bullying. Discrimination. Under paying staff. Docking pay if it takes more than 3 minutes to get to the toilet and back, even if you aren't very mobile, the toilets are full or being cleaned. One toilet had been broken down for 3 months with no attempted fix. Lifts regularly breaking. Honestly, same place, different name. Avoid working here. They are just looking to scalp the business for their work from home side and then get rid of anyone else that doesn't fit their 'image'. Potential clients? Go elsewhere. Money penny is a better place, recommend them for your outsource needs ane they specialise in what this place lacks.
Sensee Life …
I do have to say it wasn't the best experience I have had in a job. i would advise if your getting your first job DO NOT start and sensee, it will not give you the best mid set when it comes to the working world. To START off you have certain KPIs to hit which is fine. but for the account i was one KPIS where hard to keep depending on the calls types you take. simple orders and account issues can be done quick. but when it comes to tech and escalations KPIs are no on the table. calls for esc and Other issues you have to go though a live desk process and usually can take a long time 4x the KPI wanted for a call. DOESNT BENEFIT at all. I spent most of my time raising the information to be amended and updated. 2. The system - Where do I even begin this this one? the system they use if outdate and has a lot of bug and issues which I have raised many of times. if you game or use PC a lot. just remember, the Security system they use blocks certain apps/games and mainly computer updates on times. but if the system goes down. and its due to the windows updates that may be blocked but there security. YOU WILL NOT BE PAID FOR THIS. 3- only one good thing I have seen in the company was my team and and manager. My manager was great and did what she could for you to boost morale and the overall experience while working there. didn't always work. but always tried. 4. finally one- ill let you all go now. Im basically writing a book now. SCHEDULING OF HOURS- pain in the bloody neck, a buffer system is used, you pick hours you want or so it is said. its 1st come 1st serve. you have to be quick or you aren't getting what you want., if you are Woking at 4:30 on a Monday while taking calls. say good by to the hours you want. you'll end up only get either a week end shift or stupid hours in the evening. the could be split up to a point where you could be working 4 hours spilt over a 9 hours period and its not great.
Dreadful company to work for
Dreadful company to work for. They recruit you by their life work balance when in reality you can't get the hours you want and I ended up mostly working evenings and weekends. Zero sick pay and low wages. I had KPI's that were impossible to reach and because of random hours I was often in when my manager wasn't. No support at all and no team building or even team contact. Very depressing and soul destroying work.
Even if you are desperate, Avoid SENSEE!
Trustpilot does not permit new Negative feedback of this company, even when you show Trustpilot your employment contract. Because of this I am limited in what I can say about this company as despite what TrustPilot says it is clearly suppressing negative reviews of this company. So if you are reading this I have successfully watered down the horror that is working for Sensee to a level of baniality that TrustPilot will permit to be viewed. Sensee are probably the most Toxic company to work for in the UK at this moment in time. Work place bullying is Endemic. Health issues are responded to with retaliatory lynching and summary dismissals. Best practice is not followed and employment law is not respected by this company. In my case I could bring a prosecution, as they gave it to me on a plate but I have better things to do with the next 3 years of my life than continue to engage with the Toxic cesspool that is Sensee. I would say even if you are desperate, Avoid SENSEE!
Awful company to work for
Awful company to work for. You are just a number and not a person. Toxic environment! AVOID!!!
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