Ordered a phone case from Skinnydip
Reviewed on 2021-05-27T11:32:24
Ordered a phone case from Skinnydip, I never received order confirmation, I emailed the customer service around a week later to which I got no reply,kept emailing, no reply along with no phone case. I then contacted them on Instagram to which someone said they had replied (they hadn’t) and when I said I hadn’t received that they requested an alternative email to contact, they said to wait for the case, I did, and finally they said to fill out a form and send it back to them to get my refund, this is now over a month later. No response to the form still.read more
Awesome service from Naomi
Reviewed on 2021-05-23T11:09:52
Awesome service from Naomi
great service from leonie!!
Reviewed on 2021-05-19T11:43:48
great service from leonie!!
Exceptional service from Naomi
Reviewed on 2021-05-18T20:18:53
Fantastic service. Naomi was polite and super efficient. Would give 10 stars if I could.
An item turned up faulty and the team…
Reviewed on 2021-05-14T15:51:40
An item turned up faulty and the team came back within 24hrs of me emailing with a solution.
Reviewed on 2021-05-12T12:11:16
Ordered 3 iPhone 12 mini cases with Skinnydip and when they arrived the one was huge and for a completelydifferent phone but labelled as a 12 mini on the front and a 12 on the back but it was for the 12 max. I contacted customer services straight away to let them know about the issue in case others were also faulty and it was 3 days before I got a response saying that if I sent proof of postage they would send a replacement ASAP so I did. Heard nothing back.
Item was returned with paperwork filled in asking for an exchange and explaining the situation so other customers didn’t also have the same issue I had. Heard nothing back until I got a refund around a week later. I checked stock online and the 12 mini was still in stock so contacted customer services again. Explained I wanted an exchange not a refund and it is still showing stock online. Had a response stating that a refund was given either because of: no stock or I filled my return paperwork in wrong. They told me to ‘just reorder’, however, this would mean paying postage again and I wouldn’t be able to use my discount code to get 10% off as a new customer, which is what I did originally.
To conclude: customer service is terrible, takes forever to reply and are unhelpful. They didn’t do what they said they would (posting out a replacement ASAP) and didn’t follow instructions for an exchange.
Very negative first experience and I’m disappointed. I won’t be returning and won’t be recommending them.read more
The best customer service
Reviewed on 2021-05-12T11:32:06
Had a phone case turn up damaged during shipping as the packaging was also damaged,contacted customer service to make them aware and received the best service from Shana-Louise who issued me with a gift card and discount code to purchase another one 10/10 service! Thank you :)read more
I placed a large order on Thursday…
Reviewed on 2021-05-08T16:14:10
I placed a large order on Thursday evening prior to reading any reviews and was quite worried.However all of my delivery arrived today and all was excellent quality. will definitely order again. thank you skinny-dipread more
