Drawing on experience and curiosity to deliver the best in logistics
What is Tollgroup's Revenue?
Tollgroup's estimated revenue is $4.7B.
What does Tollgroup do?
Drawing on experience and curiosity to deliver the best in logistics
Absolutely useless
Absolutely useless
I paid for delivery from Victoria to my…
I paid for delivery from Victoria to my home address. The seller on eBay organized the delivery. Sent to Bathurst 40 kms away. It was unbelievably difficult to speak to someone. Computer generated lady a complete waste of time. After 45 min wait I spoke to a lady who I believe was overseas and told her I cannot find the address in Bathurst or a phone number. After 10 minutes she went away and after a while the call was disconnected I then contacted the seller, and they informed me that they tried to deliver which we know isn't true. I now have the address in Bathurst. Would definitely not recommend. Try and do a search for where they are in Bathurst . Why don't they try and contact you or at least give out the address??
Its unbelievable lazy workers
Its unbelievable lazy workers. Waiting 80 truck drivers for paper stamps for hours. They talking between each other without stress. The problem is not that they work without stress. They dont have a clue that the drivers are stressed by driving time, working time, boss, customer etc. Its not a good match, and they dont care. They should work in kommun where they can relax and work.
Parcel lost at their warehouse and Toll does not care
A parcel from my company has been delivered to Toll Global in Rotterdam, for some other party / ship. I have a confirmation from GLS it has been delivered but anyway Toll claims that they have never received the parcel. When trying to contact their staff about it I was constantly rebuffed. Their employee Julio Bernveldt was extremely unfriendly and rude to me. I understood they are big company and do not want to bother with small issues like this, but I simply cannot understand how someone can be so arrogant and careless and how a serious Company in developed country can function like this?!
Toll has no idea where it's parcels are. Or when you'll get them.
I'm obviously not alone when it comes to my feeling towards Toll. They were due to deliver a stroller I ordered on Amazon by Friday 15 Aug. They failed to do that. At one stage they said I could collect it from their airport premises (an hour and a half away) or a local hub. Yet they said the hub would not take the parcel because of it's size but later said it was there to be collected - but it wasn't. Today's suggestion from Toll was to have it sent to the hub ... or my place but they couldn't guarantee it would be today. Then Amazon kindly organised for it to be 'on a truck' today (18 Aug) but after waiting home for most of it, it wasn't. It was still at the airport. Their customer service people were pretty good but I had to chat with them online around half a dozen times, half of the time being kicked out of their system. In fact it's interesting that in this day and age of knowing exactly where your taxi or food delivery is you can see it on your phone - but Toll is yet to discover that even though they presumably scan things all the time. The problem you have when you want to talk with them is when you want to start an online chat, it asks you a lot of questions which you have to repeat, repeat and repeat. Before being booted off. It also seems Toll's customer service people try to help you but their depot people don't. So I have now cancelled the Amazon order. Amazon were great but they have now lost a sale. They need to give Toll the boot. Never, ever use them.
Completely useless they were supposed…
Completely useless they were supposed to pick up a package from my house 2 weeks ago and it’s still here you try get in touch with them and no answer
Appalling Service.
A component for a repair job ordered from a regular Sydney supplier on Friday the 11th July was picked up by Toll and transported to Brisbane arriving the next day 12th July. I was hoping to have it maybe 15th, nope, it stayed there for the next 13 days.The tracking never changed, I did 3 live chats with toll because you can no longer phone anyone and after the last chat I realised that who ever I was chatting to must have been in a Phillipines call centre due to the bad grammar.After 3 chats 4 days apart I was told that it had been escalated and someone would contact me with in 24 hrs on 2 of the chats. I had the supplier trying to chase it from their end to no avail either.I have filled out their complaint form on their website with no reply as they obviously just don't care. After almost 2 weeks and still no correspondence and tracking not changing the item finally arrived at 4pm yesterday 24th to my surprise. The supplier was about to send me another part which I hurriedly called to cancel. Thanks for absolutely the worst service Toll I have ever experienced.
Customer Service
Consistently poor service.
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