Reviewed on 2021-05-14T13:11:49
Hello ,
It has been more than 6 months that I sent the jacket back and I m still waiting for mymoney.
This is unacceptable from such a big brand as top shop.
If I didn’t t check my bank account ,you could have just kept the money and never gave it back.
This is the 6 mail I m writing after I returned te jacket !!!
If you don’t respond I ll make sure you will hear from my lawyer and I m certain if you choose this way it will be more expensive for your company than just the cost of a jacket.read more
Went to top shop they are rood black…
Reviewed on 2021-05-12T07:44:59
Went to top shop they are rood black fish they said it was ok I gave it back I said its burnt theysaid it's ok chips are like rubber if people go there good luck no good food and they don't careread more
I am so happy that i can still buy the…
Reviewed on 2021-04-30T10:37:51
I am so happy that i can still buy the same things on ASOS!
Reviewed on 2021-04-26T19:01:26
After a long Odyssey, started in January, I found out a way to get in touch via email with Arcadia customer service (yes,they answered back! Still not very helpfuf).
I am determined to receive a clear answer about my "lost" refund.
It speaks for itself, the treatment reserved by the customer service was very, very poor.
As other users' already mentioned, Asos couldn't help with my refund.read more
NO REFUND after Topshop got acquired by ASOS. Recommend using resolver to contact them directly as they can escalate to higher management.
Reviewed on 2021-04-13T21:20:25
NO REFUND since returning purchase in January 2021, it is now April.
Like with other customers,I kept emailing from February through to March, and as soon as I sent over my proof of postage & tracking ID (over 3 times to them) including proof from Hermes directly that they delivered my parcel to their warehouse, they stopped replying to me. :(
I then used Resolver to help me contact Topshop (now ASOS) directly (as after 28 days of waiting I could escalate my complaint). ASOS have explained they CANNOT REFUND my money because Topshop (Arcadia) has been acquired by ASOS, so they have no evidence of my order. And they asked me to contact my bank instead!
Through using Resolver, the email from ASOS/Topshop replied with:
“When ASOS brought Topshop this was the brand name and stock, this did not include any previous purchasing history this was still held by the Arcadia group. This does mean that I am not able to access any information regarding any previous orders placed with Topshop nor will I be able to locate this information. This does include your order.
Arcadia still ran their customer care for over a month so that you can query and orders or returns. Their customer care has now shut down because the returns timeframe for all orders has passed.
As these orders were placed with Arcadia and not ASOS, ASOS is not liable for any orders that were placed before the Topshop name became part of ASOS. ASOS is only liable for orders placed from our website and not for any orders placed on any other websites including those placed with Topshop while it was part of Arcadia.
This does mean that ASOS won't be able to look into this further, I would advise reaching out to your bank.”read more
Does anyone know what's happening with…
Reviewed on 2021-04-12T00:03:47
Does anyone know what's happening with in store purchases made the day before the last sudden lockdown back in December,before it was announced topshop is closing? I seem to come to a dead end every time I search for any information on returning in store purchases.read more
Reviewed on 2021-04-09T12:34:11
I returned my items over a month ago and still have not been issued a refund. I have tracked the parcel as it was sent back via hermes and it says that it has been delivered to them.After searching for a way to contact them, I found the topshophelp twitter page which read that DMs were closed but they had a link to the Asos contact page. I spoke to someone there who had no clue of what to do. They said I should find contact details myself. I asked if they could provide me with an email or number and they didn't have any contacts. I cannot find any method to contact them about the refund. Ridiculous considering that Asos now own topshop- they should at least have the details that they expect us to find.read more
They took 6 weeks for my last refund…
Reviewed on 2021-04-03T23:17:40
They took 6 weeks for my last refund because of the whole transfer to asos situation.The quality has always been better than most high street retailers and the premium mum jeans are irreplaceable so i am
Glad to find them on asos!read more