Review (April 2024)
Shop uniqlo.com for the latest essentials. clothing with innovation and real value, engineered to enhance your life every day, all year round. uniqlo us.
8.01B
Estimated Revenue
95.27M
Website Visitors
1.3/5
Trustpilot Score
What do we know about UNIQLO?
Estimated Revenue (2020)
$8.01B
Total Employees
6700
Founded
1984
Industry
Retail
Location
New York, United States
About
UNIQLO: Shop UNIQLO.com for innovative and exceptional clothing for men, women, and kids. Browse stylish, affordable, high-quality basics that are simple, essential and universal.
What is UNIQLO's Revenue?
UNIQLO's estimated revenue for 2023 is $8.01B.
What does UNIQLO do?
UNIQLO is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo, Japan. UNIQLO is the largest of six main brands in the Fast Retailing Group, the others being GU, J Brand, Theory, Comptoir des Cotonniers, and Princesse tam.tam. Fast Retailing is one of the world's largest apparel retail companies, and UNIQLO is Japan's leading specialty retailer. UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has close to 2,200 stores in 24 markets including Japan. In alphabetical order, the other markets are Australia, Belgium, Canada, China, Denmark, France, Germany, Hong Kong, India, Indonesia, Italy, Malaysia, Netherlands, Philippines, Russia, Singapore, South Korea, Spain, Sweden, Taiwan, Thailand, U.K. and U.S. In addition, UNIQLO established a social business in Bangladesh together with the Grameen Bank in 2010, and today there are several Grameen-UNIQLO stores in Dhaka. With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Fast Retailing, please visit www.uniqlo.com and www.fastretailing.com.
What are the monthly traffic metrics for Uniqlo?
6/mo Traffic Growth
9.40%
All Time Traffic Growth
Create Free Account
Monthly Hits
95M
Time on Site
3.6Mins
Pages per Visit
7.0
Bounce Rate
49%
How fast is Uniqlo growing?
Uniqlo has grown by 35.4% in the last 6 months according to SimilarWeb.
How do people interact with Uniqlo?
Last month, Uniqlo received 95M visitors who spent an average of 3.6 minutes on the website and visited 7.0 different pages per session. Overall, 49% of people bounce on the first visit.
How do people find Uniqlo?
44M people (46%) visit Uniqlo directly. 38.9M (41%) people search for them in Google. Whereas, 3.9M (4%) discover Uniqlo through Facebook, Reddit, and YouTube. 2.4M (3%) visitors come from Uniqlo's email newsletters. Finally, 3.9M (4.1%) people come from affiliates and or paid referrals.
Who uses Uniqlo?
Uniqlo's top market is the Japan and they receive 35.2M (37.0%) people.Then the 2nd is United States with 18.5M (19.4%).The 3rd is is United Kingdom with 6M (6.3%).
Traffic Growth (last 6 months)
What are Uniqlo's ads on Google?
Google Ads
UNIQLO® Official Site - UNIQLO Winterwear
https://www.uniqlo.com/us/en/home/
Explore UNIQLO's Everyday T-Shirts Including Supima, AIRism + More For As Low As $14.90. Keep The Whole Family Warm This Winter By Bundling Up With High-Quality UNIQLO Winterwear. Sports Utility Wear. Extended Sizes. Year Round Essentials.
Thermal Underwear At UNIQLO® - Free 2 Day Shipping on $99+
https://www.uniqlo.com/us/en/women/heattech-collection
Shop UNIQLO®'s Underwear & Innerwear. Comfortable Clothing From The Inside Out! 139 Flatbush Avenue, New York, NY - (877) 486-4756 - Closed now · Hours Tuesday 10:00 AM – 9:00 PM Wednesday 10:00 AM – 9:00 PM Thursday 10:00 AM – 9:00 PM Friday 10:00 AM –
Women's Hoodies At UNIQLO® | Get $10 Off First $75+ Order
https://www.uniqlo.com/us/en/women/sweatshirts-and-sweatpants
Shop For High Quality Knitwear That's Soft, Comfortable & Stylish At UNIQLO®!
Keyword: womens hoodies
Women's Sweaters At UNIQLO® - Get Free Shipping - uniqlo.com
https://www.uniqlo.com/us/en/women/sweaters
Explore Our Selection Of Comfortable & Stylish Tops For All Occasions. Great Selection · Large Online Inventory · 2017 Summer Collection · Best Online Prices · AIRism
Shop Winter Coats At UNIQLO® - Simple Made Better.
https://www.uniqlo.com/us/en/women/outerwear-and-blazers
Shop UNIQLO®'s Jackets & Blazers! The Perfect Combination Of Form & Function. AIRism · The Best in Basics · From Gym To Street · New Arrivals Every Week · Best Online Prices 139 Flatbush Ave, New York, NY - Open today · 10:00 AM – 9:00 PM Thursday 10:00
What do Uniqlo's customers say about them?
Review Score
1.3/5
Total Reviews
1683
Info
UNIQLO5 Star
10.0%
4 Star
5.0%
3 Star
0.0%
2 Star
0.0%
1 Star
85.0%
Read reviews that mention
Customer
Have to pay to return - their mistake
Reviewed on 2021-04-07T13:16:19
Received a luminous yellow T-shirt, labelled as green and looking green on their website (wish I could upload images here to show the difference)Contacted Customer Service as I don’t see why I should have to pay to send it back, was asked to upload numerous images which I did. 20 mins wasted and they still claimed it was not their mistake. Will not use again.
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Jacqui Humphreys
No item received - terrible response!
Reviewed on 2021-04-07T10:32:37
Absolutely awful customer service, like many others I would give this zero stars if this was an option.Ordered two coats for my brother and his girlfriend in early December as Christmas presents. Package didn't arrive until early January, too late for them to be sent with rest of my family's Christmas presents. Once it finally arrived, brother said to wait until we next saw them to give it to them, which was this weekend just gone. On opening package, we discovered that in fact only one of the coats has been sent!
On contacting Uniqlo I cannot believe how awful their response has been, no estimated time scale for when this will be rectified, just making me sign a form saying that I authorise them to contact my neighbours on their behalf and that I had to do so within just 7 days or they would not take this any further, this is for an item that they have charged me for and I've not received, so they've basically just taken £40 of my money!
Totally inflexible responses from them and just a lukewarm apology is all I've received so far, still no idea of when I'll get another coat for my poor brother, probably not until summer, when a thermal coat is going to be totally useless, and will also have to ship it out to him.
I've shopped with them for so many years, don't think I ever will again this has been the most terrible experience.
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Katherine Stevenson
AWFUL
Reviewed on 2021-04-06T15:37:09
AWFUL. Zero customer 'care'. They've been like this for over a year now and during the pandemic they've made life so much more stressful.Returns are horrendous and even worse if the item is faulty; they want everything bar your blood group as evidence and are so slow to reply. Also their server conveniently rejects even a single photo in an email saying it's too large, despite it being tiny. You can't call anyone...I dread buying from them and think I'll avoid from now on as they're also very rude.
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Ola
Used to be great but now they charge a…
Reviewed on 2021-04-03T19:57:53
Used to be great but now they charge a fee for returns, don’t include returns label in the parcel (I HATE when companies do that)and today I can’t make a return because the order shows as not shipped yet .. I got it two days ago!
The online chat system shows “agent” while you’re taking to a robot. When at the end you try to give rating “1” (ie “poor” customer service) the chat window closes - I’m guessing so you can’t give a bad rating!! Ridiculous.
Used to shop at Uniqlo for years but it’s clearly time to let go.
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AngeJ
Terrible!
Reviewed on 2021-04-02T22:55:29
Terrible!! Uniqlo have changed their refund policy and not for the better. This has all happened during a lockdown.You now have to pay £2.95 to return items. Sizing is crazy at best therefore there is a high probability you will need to return. Leave a bad taste in your mouth when you told it to make us all more eco friendly can’t see it personally.
Also, if you purchase and item in store and want to return it you have to return to the same store of purchase. Again when the shops open if there are no changing rooms open. I want to know how this helps the environment. If your forced to travel back to a store which may not be local. I can no longer shop at Uniqlo nor recommend.
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HeatherZH
Horrible customer service
Reviewed on 2021-03-31T03:28:00
Horrible customer service. I hope to give it 0 star instead of 1 star. They are the worst period.I ordered 3 items not on final sale and when I received them and would like to return them. They were on final sale and I can't return anymore. Can you believe this??? They kept sending me their return policies and I have my receipts, OK? Nothing marked on the final sale session OK? I have the online receipt and no where shows it's final sale OK? Show me the evidence they were final sale at the time I made the purchase. What a bully company. I can't believe a Japanese company would treat customer like this. I am DONE with them.
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yabba dabba
I've gone to buy stuff several times…
Reviewed on 2021-03-30T21:56:25
I've gone to buy stuff several times and the website just doesn't help... The first time...'well it's new to you so...But from there on it's just a pain.. never shows what I've been lookin at in the recently looked at list.. tonight after spending to long sorting out tee shirts socks ect ect it decided to empty my basket. And it doesnt list the items in recently viewed...I really like uniglos stuff... But their web site is... bad... poor ....call it what u like... Will I go back?? 50 /50 and certainly not for a while
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Toby
Awful returns policy
Reviewed on 2021-03-30T20:17:07
I'm a huge fan of Uniqlo, their new returns policy however is truly awful and one to avoid.
No longer are you supplied with a pre-printed label,instead you have to print one yourself. If you don't have access to a printer thats too bad... "Why not print one at the library, or your local printshop" the live chat not helpfully suggests in 2021.
This has all been done in the name of sustainability which I'm all for, but the likes of ASOS etc all allow you to get a label printed in store via QR code, there is 0 reason for Uniqlo not to offer the same.
This new process just feels nasty and prevents a whole lot of people from being able to return anything. Alongside all this they have removed the option to return online orders in-store, and for those that do manage to print a label, you get to pay £2.95 for the privilege.
At this point I can't recommend ordering from Uniqlo online to anyone, unless you're a pro at guessing their always slightly off sizes.
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