Not sure why all the hate
Not sure why everyone is slamming Vince. I buy their clothes all the time. Look great, feel great, fit great and solid quality. Price is high - but if you wait, sales come around and if you're lucky enough to have a Vince outlet store near you, you'll get incredible deals.
*3rd Party Order (Harrods)
I bought through Harrods so I can’t attest to what people are going through with the Vince website, they definitely have my sympathy, so one star off for solidarity. But my silk shirt is absolutely beautiful quality and faultless, very pleased.
An average “luxury” brand
Super nice design, heavy prices and average quality. Bought a LS tshirt and after two times use you can see the wear at the neck and under the arms. Despite the fancy design it’s a first and last for me.
Made an online purchase from Vince and…
Made an online purchase from Vince and did not receive product. UPS placed order in Amazon locker and code did not work. Told by Vince to file claim with UPS. Vince not helping. Terrible customer service. Over $2000 in lost product and they tell me they can’t help? Really? Some kind of agreement with UPS so I’m left to fend for myself!!! Do not buy on line or you may suffer the same thing
Overpriced and overstated
Overpriced and overstated. Silhouettes are tailored and classic like many other higher end brands that stick with finished, tight styling. Fabrics are standard - cotton is cotton. Made in Asia. Nothing to justify the overstated sense of self!
Terrible quality and worse customer service
I purchased several items from Vince.com. Two pairs of pants that after two wears and owning them 6 weeks began to fall apart. I reached out to Vince because in my past experience of purchasing this brand at Nordstrom I did not have quality issues. I was told because it was past 30 days of purchase there was nothing they were going to do. No exchange, no credit and no refund. $400 pants should not be falling apart after two wears in six weeks. If I had purchased from Nordstrom they would have let me return them. Because of the terrible customer service and obvious quality issues I will no longer purchase Vince from anywhere.
I bought a Vince sweater on EBay and…
I bought a Vince sweater on EBay and was manufactured in China. I must say their sizing for large is more like a 2x and now dislike the brand made in China.
Their customer service is non-existent
Their customer service is non-existent. Placed an order over a week ago and have contacted thiem 3 times about the status. It takes them up to 3 days to respond and each response appears to b a scripted answer pretty much stating they have no idea where my order is. For all I know there is no customer service but a simple AI bot.
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