Alexandra Review (March 2026)
Browse Alexandra Workwear for durable, stylish work garments from the UK's leading supplier of work clothing. Shop today and enjoy free delivery over £85.
Browse Alexandra Workwear for durable, stylish work garments from the UK's leading supplier of work clothing. Shop today and enjoy free delivery over £85.
What is Alexandra's Revenue?
Alexandra's estimated revenue is $54M.
What does Alexandra do?
Browse Alexandra Workwear for durable, stylish work garments from the UK's leading supplier of work clothing. Shop today and enjoy free delivery over £85.
If I could
If I could, I'd rate them zero stars. Navigating their return and refund process is incredibly frustrating. Communication is nearly impossible, as they don't answer emails. On the rare occasion you do reach someone, they're quite unhelpful and impolite.
Loves this companies workwear
Loves this companies workwear, particularly the concealed waist work trousers as they are so comfortable to wear and also have an elastic stretch to the waist, highly recommend 😊
Excellent quality uniforms and reliable…
Excellent quality uniforms and reliable service from Alexandra. The materials are durable, comfortable, and look professional. Orders always arrive on time, and the customer service team is very helpful.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY Awful experience, ordered 2 sets of scrubs in August, eventually got them delivered in November and returned as did not like the quality. Have lost track of the number of emails and phone calls I have made and still no refund. Awful customer service, would never use this company again. Beware. And if anyone from Alexandra is reading, please give me my money back.
Bad returns/customer service
I ordered some uniform that ended up being not needed, and wanted to return the items per their returns policy. The DHL service used to return the items was not good at all, it took 3 attempts to get the items actually picked up. Then once the items eventually got returned I got refunded just over half the amount of money I had spent, after 3 months total waiting. The opening hours for their customer service are limited, meaning my only option is to call during my working hours (not usually an option as I work in healthcare), or to wait up to 10 days for an email response. I am writing this as I have just received my refund, which is not enough, and their customer service line is closed until next week. Poor service and I wouldn't recommend to anyone.
Terrible returns process
I am writing to express my frustration regarding the ongoing issues with the DHL collection for my parcel. Your team initially booked a collection from the address B1 3BF, yet DHL never arrived. This has been rebooked several times and I have waited several weeks for the collection to take place and even contacted DHL directly, where I was reassured that someone would come to collect the package. Unfortunately, no collection ever happened. Due to the continued delay, I became extremely frustrated and decided to drop off the package myself at a nearby DHL e-commerce store. I have attached the proof of receipt as confirmation via email. However, despite this step, there is still no update or sign of progress on the collection. This delay has caused significant inconvenience, and I kindly request urgent clarification and resolution on this matter. Please come up with a better resolution. I am also extremely dissatisfied with the delay in your responses via email and your online chat it awful. The only current response I do get from your company is that you can schedule another collection booking which is completely not helpful as I have been so patient waiting for a parcel to be collected when it doesn’t get collected.
Shocking returns procedure.
Shocking returns procedure. Why can't you just give me an address to send my parcel back to instead of having to wait in for a collection that never arrives? Ridiculous beyond belief. Emails & webchat don't work!!! Update; My parcel was finally collected but l have had no confirmation of receipt, nor any sign of a refund. I have all the relevant information to take this further if necessary. I will definitely be using a different supplier in future. I have used Alexandra for over 20 years & can't believe the difference in both products & service. Such a shame
I ordered personalised t-shirts
I ordered personalised t-shirts, trousers and a fleece. The offer was 10% off. The invoice showed the discount £1.68. My maths tell me that £1.68 is 10% of £16.80. I paid £87.36. I told them to cancel the order, they said I should receive it and then return it for refund. I got a refund of £35 in December. The order was placed at the end of August. What else can I tell you? Alexandra.co.uk is definitely a strange deal, packed in a shiny glossy website, probably run by robots because you can't reach people, and they ignore you for months, just to get you at your wits end. So one star is too much for them. Alexandra.co.uk should not be trading, as they are doing very fishy stuff. Illegal for sure. Good morning. A an automated reply from alexandra.co.uk saying they can't locate my order does not make my review un-genuine. This is what they do, they just send out copy-pasted messages. I have all the proof you need, dear Trustpilot, could I just upload here screenshots of all the details I just gave in my review, the invoice, the exact dates since when the order was placed, their replies? I have just send them, for a fifth time, the details they asked, but they will probably say thay can't find the order. Chaos. On customers' money.
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