Reviewed on 2021-05-19T09:05:18
Worst Bank ever, I cannot even generate a Bank Statement. Fatal 0/10
Terrible customer service, terrible organisation and terrible employee attitude.
Reviewed on 2021-05-17T09:45:56
This bank is a joke... I went today to solve a simple problem. First of all, I saw two employeesstanding talking to each other while completely ignoring the long line of waiting customers while just one employee was attending to customers at the desk. When it was eventually my turn at the desk the woman was incredibly rude and reacted with attitude when I asked her (a banker) for banking services in a bank. In the end she said I needed to book an appointment (obviously she wouldn't do anything about the problem herself) and said the bank would call me to arrange an appointment. When I asked her if she knew what day or time the bank would call me she again reached with attitude.
Terrible customer service, terrible organisation and terrible attitude. This experience has convinced me to close my account with BBVA and no longer have anything to do with them as I believe they would struggle to organise a picnic, let alone customers' bank accounts.read more
Reviewed on 2021-05-13T16:59:09
The ATMs never work! I've been trying for a few days to pay a tax form (12 euros for my NIE card/registration),I went to 5 different ATMs, and none of them accepted my money. I get a message telling me to contact the bank. (The money is ok, I withdrew them from one of their ATMs).read more
This is the most horrible bank ever
Reviewed on 2021-05-08T07:03:06
This is the most horrible bank ever. I asked for a loan as I urgently need it. I have all the requirements,contracts, payslips, reason etc... They Call you saying they will provide you an update within the 48 hours, I could see gestor sent me a message but she deleted it 1min after. They probably filter by race, country of provenience instead of needs etc. Typical..... Don't leave your money in the bank, look for a decentralized wallet, they much better, even the intrest is joke at the bank...read more
Currently asking for money to EAT
Reviewed on 2021-05-03T10:22:04
Wish I could give them zero stars. I made a transfer from my account in BBVA to my Revolut,then they assumed I was commiting fraud and they locked my account. After I sent them all my documents proving my identity, because those accounts are in MY name and even spoke with an agent, they just give me excuses when I try to ask for a solution. I have now been left with no access to my money for two weeks, I'm having to borrow money to buy food and I couldn't pay my rent. The worst part is they have offered no explanation at all, just left me with no money. Avoid this bank.read more
Reviewed on 2021-04-19T13:09:15
Terrible bank. I issue a transfer on Friday, by the end of the next Monday it is still shown under "retenciones",so they don't do the transfer as they should and instead hold on to your money for no reason. When I receive a transfer, I am only shown "transferencia recibida" without any info on WHO sent it or WHAT it is regarding, i.e., the "concepto". This information takes a full 3-4 days to appear. I mean really? What are these people up to?! Clearly, they have no clue how to run a bank. If you are looking for a real bank go somewhere else.
When you try to call them a voice asks for the nth position of your password, if that happens to be a letter and you are only offered the phone's numeric keypad you are f**ed. Clearly, they know they are bad and don't want you to tell them.read more
Reviewed on 2021-04-09T15:55:53
Stay AWAY from BBVA bank. They have no email in Spain and therefore they can lie and cheat the way they do.bbva. com/en/contact/
"Undeliverable Email"
"Sorry, we were unable to deliver your message to the following address.
info @bbva.es:read more
2 days I'm trying to talk with someone…
Reviewed on 2021-04-02T10:00:12
2 days I'm trying to talk with someone speaking English or Italian, but nobody answers on meny numbers I called and on their main customer service number,there is just a virtual mechanic voice in Spanish, asking you to tell it in Spanish what you want.....I'm going crazy......read more