Cardconnect Review (January 2026)
CardConnect is a payments platform of Fiserv, focused on providing Agent and ISO partners with powerful opportunities in Merchant Services that facilitate success and boost sales growth.
CardConnect is a payments platform of Fiserv, focused on providing Agent and ISO partners with powerful opportunities in Merchant Services that facilitate success and boost sales growth.
What is Cardconnect's Revenue?
Cardconnect's estimated revenue is $70M.
What does Cardconnect do?
CardConnect is a payments platform of Fiserv, focused on providing Agent and ISO partners with powerful opportunities in Merchant Services that facilitate success and boost sales growth.
Card Connect is a scamming service
Card Connect is a scamming service. I signed on to use Clover without knowing Card Connect is the behind-the-scene processor. This company arbitrarily charges exorbitant fees, fees that other processors charge a few dollars monthly, Card Connect charges $299 per year. Their customer service is rude and their only mission is to deny, deny, deny. They also downgraded my simple straight forward credit card transactions to mid-qualified and non-qualified to extract higher fees. Their practice is shameless and borderline scamming, they thought they can do anything since they are in the driver's seat. My advice is, stay away from this company to avoid being ripped off $
AVOID AT ALL COSTS
AVOID AT ALL COSTS My small merchant processor relationship was established in 2011- it was sold to First Data which was sold to CardConnect/Fiserv. My rates continued to creep up without warning year after year. I noticed a $299 "PCI Annual Fee" on my latest invoice. Mind you, I am PCI compliant and submit the self evaluation each year. There's NO WARNING that this fee will be applied and the amount is unheard of in the industry. The fun part is trying to cancel the account. A ticket is made for the request to go to "Retention". Two days later I call back and insist on speaking with Cancellations. The associate aggressively informs me that "You only requested cancellation two days ago". SO WHY HAVEN'T I RECEIVED A CONFIRMATION OF SUCH? Absolutely no communication from them after phone calls and emails. She said it could take 30 days to close the account. I've never heard of such BS! They want MONEY from you. They want you to be busy with your small business and not notice the ridiculous fees they take month after month. Honestly can't believe their practices are legal. RUN FAR AWAY!
Hidden fees
Hidden fees, dishonest employees, cannot get a hold of anyone when you need help.
Den Of Thieves
This is the absolute worst option you can choose for credit card processing. They increase fees without notification. Overcharge you. Do NOT choose them for your CC processing. This company refuses to send me a copy of my contract. As part of the "requirements" they insist on sending full social security number via unsecured email. Ive been dealing with their customer service for 3 months. They do not give consistent information. Initially telling me they could work with only the last 3 digits on my SS#. After completing the form, they did not respond. I called weeks later and they said "we did not include full SS#" and they refuse to send it. A true nightmare.
They don't tell you how to cancel! It took me 3 times!
So I had a problem with a terminal 4-5 years ago. Got in a heated conversation with a manager and told him I will never work with their company again and to cancel everything. I am a small business so I work in the office, my wife does paperwork and bookkeeper does the taxes. Little did if find out that this little 29.95 a month bill was still being pulled out of our account! They demand that you email them a cancelation or write them a letter! But when you cancel them on the phone they don't tell you that!! I put in a complaint to the FTC. Shame on them!!
DO NOT DEAL WITH THIS COMPANY!!!
Absolute worst merchant service company I have ever dealt with. Supposedly I signed a contract with a third party (Chellecomm) that allows Card Connect to withdraw money from my checking account. I contacted Chellecomm and they did not proceed with a contract because I was already happy with my merchant services provider. Card Connect supposedly has a contract signed by me that they refuse to produce. We have tried multiple times to have this account (which we never opened) closed but no one seems to be able to do it. When you call them they constantly put you on hold for 5-10 minutes at a time saying they are working on your problem. But nothing ever comes of it. I have emailed every single email I can find for this company, requesting the signed contract, with no response from anyone. I have also contacted First Data, their parent company, and they have not responded either. I have closed my bank account so they can no longer take money from me and I will be seeking legal advice/action against Card point and First Data.
Nightmare company - scammers
In addition to the horrible customer service, they also make it incredibly difficult to cancel. Which makes sense because otherwise how could they stay in business with horrible customer service except to trap their customers in. My first two phone attempts at cancellation after my CC provider went out of business last June resulted in cases being created, followed by "rate reduction" offers but not actually closing the account. Even though I responded to these emails quite clearly stating that I wanted to cancel, that I didn't care about rate reduction, they still did not cancel the account. It has taken 3 calls so far and on this latest call they state that they require "written" request to cancel and then it takes 30 days and plus a cancellation fee. I already sent multiple emails reiterating my "cancel" request but they only told me today, the apparently super secret email address where they need to receive those cancellation requests (cancel-at-cardconnect.com). Thank you Oscar Galante for not mentioning this in my replies to your emails restating clear request to cancel. And thanks Tom for your amazing(ly smug) support. May you both be internet (in)famous. Avoid this company and make sure to ask the question of your CC provider to make sure these guys aren't involved on the backend of your transactions.
Having tons of trouble with this…
Having tons of trouble with this company. We are getting ripped off.
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