Review (August 2025)
Hsbc hong kong offers a range of bank accounts with 24/7 online banking services for investments, insurance, credit cards, loans, mortgages and savings.
10k
Estimated Revenue
5.75M
Website Visitors
1.8/5
Trustpilot Score
What are the monthly traffic metrics for Hsbc?
6/mo Traffic Growth
18.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
6M
Time on Site
6.0Mins
Pages per Visit
9.0
Bounce Rate
36%
How fast is Hsbc growing?
Hsbc has grown by 13.1% in the last 6 months according to SimilarWeb.
How do people interact with Hsbc?
Last month, Hsbc received 6M visitors who spent an average of 6.0 minutes on the website and visited 9.0 different pages per session. Overall, 36% of people bounce on the first visit.
How do people find Hsbc?
3.8M people (66%) visit Hsbc directly. 1.6M (29%) people search for them in Google. Whereas, 69.9k (1%) discover Hsbc through Facebook, Reddit, and YouTube. 103.3k (2%) visitors come from Hsbc's email newsletters. Finally, 57k (1.0%) people come from affiliates and or paid referrals.
Who uses Hsbc?
Hsbc's top market is the Hong Kong and they receive 4.2M (73.5%) people.Then the 2nd is China with 638.8k (11.1%).The 3rd is is United States with 160.7k (2.8%).
Traffic Growth (last 6 months)
What do Hsbc's customers say about them?
Review Score
1.8/5
Total Reviews
62
Info
Hsbc5 Star
5.0%
4 Star
10.0%
3 Star
10.0%
2 Star
5.0%
1 Star
70.0%
Read reviews that mention
Rumeysa Usca
Just find a new bank!
Reviewed on 2021-05-16T20:03:38
I can't really explain how I am angry right now.
My credit card statement was supposed to come at 5th May - which didn't they told me because I have done multiple requests (which wasn't true)
I gave a call and customer service was useless seriously. I have needed to repeat my question multiple times and they answer something else. I am running crazy now, seriously thinking to close my all accounts and find a new one as this isn't the first time me ended up trying to fix their issues!
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David Warmann
Fraudulent advice given by team leader Meant to be a professional bank but…
Reviewed on 2021-04-01T09:22:30
Meant to be a professional bank but sadly it’s a clown bank
I called up on the 15th March to disputea payment by a 3rd party I was told I the card will need to be stopped and a new one issued and due to C19
I am not in my main residence and asked for the card to be sent where I am - which I was told will happen
So I called up again on the 23/24th to find out the status of my card - I was told it hasn’t been cancelled or the replacement sent out I was also told the card dosnt need to be cancelled
But guess what happened this morning tried to use it (01/04/2021) and it gets declined - called up HSBC and they tell me yes it’s been cancelled - I try to explain what has happened and the guy just keeps repeating my first conversation on the 15th of March and ignore the follow up call
He then passes me on to someone who recommends I use a friend or family bank details to make payments which I need to do like really
I needed the card to apply for a visa to go visit my dad who had a stroke but thanks to HSBC everything I’d bring put on hold and I am being giving silly advice
Like who uses a 3rd party card details for important stuff and why will a bank give fraudulent advice
40 plus minutes on the first call another 30 plus minutes on the second call and 46 minutes today
Why inform a client a new card is coming then the follow up call tells you it’s not needed and more importantly the card won’t be cancelled ?
And today being advice to use a 3rd party card details like seriously
One minor issue on the 15th March and all this happens
If the staff can’t give truthful advice then don’t give any at all
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Anna Jin
I have been with this bank at the Happy…
Reviewed on 2021-02-15T10:42:41
I have been with this bank at the Happy Valley branch over 20 years and have always received helpful service.They have went out of their way to help an old lady.
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NK
HSBC HK Hot Line - The worst ever !!!!!!!
Reviewed on 2021-01-25T05:35:03
The worst ever. I am a Premier customer.
They lock me out of my account & force me to change the 4different passwords & security questions.
Then you have to call them to "validate the changes".
They don't pick up & leave you on the phone for at least 10 mins each time. I am calling HK from overseas & have to pay - even Skype is very expensive for this long wait.
Once I got through and the guy is going "Hello.......... Hello ............ Hello..........Hello ....etc" Back to Square One.
"Hot Line" ?????? What a complete joke. There is no heat in this line. There are no people who care in this organization.
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ramstein
Given a choice between HSBC and Cancer
Reviewed on 2021-01-02T19:09:15
Given a choice between HSBC and Cancer, avoid HSBC at all costs.
The most unprofessional,uncaring bunch of morons on the planet. They prevent you access to your account
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La famille DE thouars
I am a member of HSBC HK Premier
Reviewed on 2020-10-27T11:01:39
I am a member of HSBC HK Premier, it seems that in HSBC HK if you dont have 100 millions US on your bank account noone cares about you.
My account has been locked since 2 months now,I have lots of money in stocks that I cant manage (I am losing money) and nobody is still able to help me unlock my account. I have mailed a form 2 times and they say that my signature is not the same. I am not sure what drugs they are on but thanks for making me lose money and providing 0 help.
Never join this bank
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Lorraine Murphy
Gross Incompetence and harrassment
Reviewed on 2020-08-11T16:34:16
I was most surprised to receive a call from your offices today saying I had missed a payment on my loan account.I have not. I redeemed this in full on 17th July. I have printout of outstanding balance from you dated 16th July and from Nationwide who redeemed the loan on the 17th in the sum of £7,304.37.
Account Payee Ref PLN
Sort Code
so ID
Payee Account No
DOB 22
Former postcode
Currency postcode from 9 July 2020
Kindly update your records and confirm you have done so by email.
Most distressing
Lorraine Ann Murphy
Lorraine Murphy
3:49 PM (1 hour ago)
PLEASE NOTE I NO LONGER HAVE THE MEANS TO LOG INTO ONLINE BANKING HAVING LEFT YOU IN 2017 WITH REGARD TO MY CURRENT ACCOUNT WHEN I SWITCHED TO NATIONWIDE
Lorraine Murphy <
3:57 PM (1 hour ago)
to HSBC
I have now received a text saying I am in arrears and this after telling your operative that I had redeemed the loan weeks ago.
Unless I hear from you by close of business tomorrow will report HSBC to the Ombudsman
Lorraine Murphy
Lorraine Murphy
4:04 PM (1 hour ago)
to managingdirectoruk
Please read in full. If I do not get a response by close of business tomorrow I will go straight to the Ombudsman with my evidence. I do not appreciate telling your operative that I had redeemed this only to receive a text just now saying I am in arrears
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David Stone
Room for improvement
Reviewed on 2020-08-05T06:46:53
Just tried phoning HSBC (7.30 am) in respect of a missing credit for a large sum. After hearing warnings about issues relating to the effects of the virus on staff and ability to respond,then entering all the relevant details and my voice recognised a mechanical voice advised that the reduced hours of opening means lines are not open until 8 am. Why on earth isn't this important information given at the start of the call rather than several minutes later?
Not sure if a coincidence, but shortly after posting this review I received advice of a message and on logging on was able to LIveChat with an agent. Pleased to receive confirmation that credit is "pending" and will show on correct date but still feel my comment about the delayed advice about opening times is valid.
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