Dont lease or buy a Jaguar
Reviewed on 2021-02-25T17:22:21
Dont lease or buy a Jaguar. I’m leasing the F-type, worst service from this dealer! Leased BMW cars b4,VW for my son, even my friend’s Chevy dealer gives better service. Horrible customer experiences for 2.5 years now. Always try to slip in extra charges and no reminders on maintenance schedule. Disputing a maintenance charge at this time after the umpth time figthing with them over service related issues that should be covered. My car’s computer showed service was due and when I called to set it up, Brad(a very unfriendly rep) told me I was too late. Car has 23k on it and should be serviced every 16k or year whichever comes first. Never received a text, reminder or was briefed of this policy. I already had 2 services done so why they deny the free (lease) maintenance in covid times is beyond me. I took this issue up with Jaguar and that proved worthless because this dealer does not want to cooperate. Go else where if u want a Jaguar. I was planning to purchase one, but no longer. Ill purchase somsthing else but NEVER a jaguar!!read more
Used purchase from Guy Salmon Coventry…
Reviewed on 2020-12-17T11:50:10
Purchased a used Jaguar XE from Guy Salmon Coventry. Due to covid, everything had to be completed remotely.From the negotiation of my trade-in, to making the purchase everything went very smoothly. When I collected the car it was very well presented. Very pleased.read more
Williams/Jaguar Trafford Park
Reviewed on 2020-09-07T12:59:25
“They are really nice and will do anything for you right up until the point when you’ve signed on the dotted line and then they couldn’t give a s**t.The niceties are just a front for the crap aftercare you will receive”.
Picked-up new car with bird s**t burn on roof... Jaguar "This is deemed to be an external influence and therefore not something covered under the terms of the warranty"... enough said!
Avoid at all costs!!!!
Lucky to get one star... I would give them nothing if this site allowedread more
Poor customer service at Jaguar
Reviewed on 2020-07-20T02:25:35
Six weeks after taking delivery of my new Jaguar Ipace, I had to bring it in for service.Although the service department treated me quite well, I had to leave my car there for a total of 31 days (mostly waiting for parts) and the dealership could NOT provide me with a courtesy car during that extended time. Instead, I had to rent a car at my own expense. Very unprofessional and not something I would expect from a high-end car company.read more
Reviewed on 2020-07-09T14:12:44
Just a bad experience got from jaguar grange Barnet. My car was taken in for a health check.When their returned my car back, and i checked it next day and found that it had some damage in the front shield, i called the garage and explained to them, andread more
Reviewed on 2020-06-29T12:41:30
Very condescending attitude, and overall poor communication / customer service.
Reviewed on 2019-09-29T07:33:53
My XK got a problem, jaguar assist attended and collected fast and with excellence,however they do not see through the whole process.
Courtesy car from enterprise supplied through jaguar was like pulling teeth, it took me 9 phone calls over 6 hours, sometimes I was on the system, sometimes they had no record of me, then as I got frustrated, customer service thought it was ok to talk to me with the hump, unbelievable, jaguar did not deal with me correctly and there courtesy car warranty is trickery and non existent, when I finally got a courtesy car at 8.30 pm it had a fault, rubbish service, now selling my jag as do not want to experience this again. Warranty at jaguar is very poor and h@ve complained and cut off 3 times- rude.read more
Just had my 20 month old XJ serviced at…
Reviewed on 2019-03-20T05:03:59
Just had my 20 month old XJ serviced at jaguar dealer Swanswayw crewe
On collection the car had been washed and looked like it had been dried with a very dirty cloth ,scratched every panel and flat surfaces had a white haze on them
When I complained they sent the car cleaner to see me he showed me the kit that jaguar made them use. A garden sprayer containing TFR and a very Dirty white bucket , dirt guard, ECT
No one interested a lady stood by the cleaner with the c\c waiting to get my payment
No one looked at the car
Rubbish serviceread more