MyCSP provides high quality pension administration, training and employee engagement services.
What is Mycsp's Revenue?
Mycsp's estimated revenue is $80M.
What does Mycsp do?
MyCSP provides high quality pension administration, training and employee engagement services.
If I could give minus 10 I would
If I could give minus 10 I would. The service provided by MyCSP and now Capita is totally shambolic, how has the Cabinet Office allowed this situation to go on without anyone being held accountable? Wait times via the telephone are in access of 1 hour 30 minutes and they cut you off when 2 hours waiting time has elapsed, this has happened to me 3 times in the last week. Capita are not even capable of meeting their own service level agreements and have not answered my emails at all. I take no pleasure in saying My CSP and now Capita are treating recent retirees like myself and others with total contempt. This ongoing situation is shaping up to be a national scandle which needs to be addressed promptly.
Only because I couldn't give zero
Only because I couldn't give zero. What and appalling service, waited 6hrs for someone to answer the phone. 6hrs 22 minutes to be precise..
I would rate them -10 if I could
I would rate them -10 if I could! My husband passed away in April and 9 months on I am still waiting on the death in service payment to be paid. First of all after 4 months they said there was no nominee on file, thankfully I had a copy of the original at home. The latest is that they made payment in October which I have never received. The emotional strain I am under means nothing to them. I went back to work within 6 weeks of my husband passing as I still have a mortgage to pay. This is how your loved ones are treated by the civil service after my late husband working for the SPS for 27 years. It’s absolutely disgusting.
If I could rate this below 1
If I could rate this below 1 - I would what an absolute terrible service - Government should be ashamed of letting contact that has performed so badly - customer service almost zero no response to messages, two hours waiting time on phone and inability to process applications so no pensions paid and staff under distress shocking
I have been trying to organise this for…
I have been trying to organise this for months. Nobody can help.
What a truly appalling service
What a truly appalling service. Six emails over 6 weeks ignored including two complaints. MyCSP notified of my retirement date over 4 months ago. To date no response of any kind. Today I was on hold for 2 hours 28 minutes before being cutoff at the stroke of 1800 hours. Retirement is stressful enough without adding the total incompetence of this bunch of tax payers money parasites
Absolutely terrible service
Absolutely terrible service. It is difficult to understand how this organisation is responsible for managing Civil Service pensions. I waited on the phone for over four hours, only to reach the front of the queue just as the office closed. This level of service is unacceptable. I simply want my money refunded which I have been waiting for 2 months now.
Bungling Incompetence
The private company 'My CSP' could not run a whelk stall. The average telephone waiting time to speak to staff was a ridiculous 20-40 minutes. Finally got through to younger junior staff members who lacked expertise. Sadly My CSP always had some excuse for not delivering & at times even fed me falsehoods by phone. Have a degree of empathy towards front line staff who were sent into battle by incompetent officers. Expect the Tories privatised the service a decade or so ago thinking they could achieve a champagne service for a beer budget & the tax payer would be quids in. They forgot the old saying 'You get what you pay for'. Then along came Labour & awarded 'Capita' a new contract in December 2025 & again everything would be rosy...if only. My CSP probably just gave up towards the end of 2025. The new Sheriff in town appears not to have reorganised the cow boys resulting in eternal chaos. Expect Capita told the Govt what they wanted to hear to secure a lucrative contract & then only realised the mess they had landed themselves in. If Capita had the integrity to admit in writing that they had inherited a complete shambles which would take 6 months to sort out, I could accept that. Sadly the chances of them doing this is about as great as a well known public figure cooperating with the Americans & telling them everything they knew about Geoffrey Epstein.
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