Review (August 2025)

Rent the runway is the premier subscription fashion service that powers people to rent designer styles for work, weekends and events. membership trials from $69.

100M

Estimated Revenue

1.5M

Website Visitors

1.8/5

Trustpilot Score

What do we know about Rent The Runway?

Estimated Revenue (2020)

$100M

Total Funding

$565.43M

Total Employees

750

Founded

2009

Industry

Retail

Last Funding Date

Other Apr 2019

Location

New York, United States

About

Rent The Runway: Rent the Runway is the premier subscription fashion service that powers people to rent designer styles for work, weekends and events. Membership trials from $69.

Social Links

Alexa Ranking: 27963

What is Rent The Runway's Revenue?

Rent The Runway's estimated revenue for 2024 is $100M.

What does Rent The Runway do?

Rent the Runway is transforming the way modern women get dressed and disrupting the $2.4 trillion fashion industry by pioneering dynamic ownership and enabling women to rent, subscribe to and purchase secondhand clothing. Founded in 2009 with a vision to build the world's first living closet, RTR believes that women everywhere will soon have a subscription to fashion. By creating a new model of dynamic ownership rooted in sustainability, RTR has made apparel rental an indispensable utility while also powering women to feel their best every day. RTR offers apparel, accessories and home decor from over 700 designer partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman's leadership, Rent the Runway has been named to CNBC's "Disruptor 50" five times in ten years, and has been placed on Fast Company's Most Innovative Companies list multiple times.

What are the monthly traffic metrics for Renttherunway?

6/mo Traffic Growth

-6.60%

All Time Traffic Growth

Create Free Account

Monthly Hits

2M

Time on Site

7.6Mins

Bounce Rate

33%

How fast is Renttherunway growing?

Renttherunway has grown by 8.6% in the last 6 months according to SimilarWeb.

How do people interact with Renttherunway?

Last month, Renttherunway received 2M visitors who spent an average of 7.6 minutes on the website and visited 10.0 different pages per session. Overall, 33% of people bounce on the first visit.

How do people find Renttherunway?

622.6k people (41%) visit Renttherunway directly. 749.3k (50%) people search for them in Google. Whereas, 41.7k (3%) discover Renttherunway through Facebook, Reddit, and YouTube. 37.9k (3%) visitors come from Renttherunway's email newsletters. Finally, 39.3k (2.6%) people come from affiliates and or paid referrals.

Who uses Renttherunway?

Renttherunway's top market is the United States and they receive 1.4M (95.3%) people.
Then the 2nd is Canada with 10.7k (0.7%).
The 3rd is is United Kingdom with 8.1k (0.5%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Renttherunway's ads on Google?

Google Ads

Renttherunway.com - Rent the Runway - Everything to Wear‎

https://www.renttherunway.com/

Just say when! Shop 1,000s of designer pieces for events and every day. Free Backup Size · Easy Returns & Insurance · Dresses from $30 · Dry Cleaning Included

Rent the Runway® | Wear Something New Every Day‎

https://www.renttherunway.com/

Welcome to a world where you have everything to wear - without buying a thing. Styles: Lace, Off-The-Shoulder, Maxi, Midi, High-Low Hemlines, Long Sleeves, Plus Size Brands: Alexis, Badgley Mischka, Jay Godfrey, Jill Jill Stuart, Marchesa Notte, ML Moniqu

Rent The Runway® - Designer Clothes For Rent

https://www.renttherunway.com/plans?reg_modal=false

Designer Rentals Starting at $30. Get 25% Off Your First Rental with Promo Code DRESS25. Get Fast & Easy Shipping. Free Backup Size, Free Rental Coverage & Free Dry Cleaning. Free Backup Size. Fit Guarantee. Worry-Free Returns. New Memberships From $69.

Dresses for Women - Party, Formal, & Casual Dresses‎

https://www.renttherunway.com/c/dresses

Why Buy A Dress You'll Wear Only Once? Sign Up Now For 20% Off Your First Order. Welcome To A World Where You Have Everything To Wear - Without Buying A Thing. We Handle Dry Cleaning. Free Backup Size. Dresses From $30. Worry-Free Returns. New Memberships

Rent The Runway® - Formal Dress Rental

https://www.renttherunway.com/pl/sem_quiz_4?reg_modal=false

Rent the Perfect Formal Dress. Join Today & Get 30% Off Your First Rental. Start Renting. Get Fast & Easy Shipping. Free Backup Size, Free Rental Coverage & Free Dry Cleaning.

Keyword: formal dresses

What do Renttherunway's customers say about them?

Review Score

1.8/5

Total Reviews

29

Info

Rent the Runway
5 Star
10.0%
4 Star
5.0%
3 Star
0.0%
2 Star
10.0%
1 Star
75.0%
Read reviews that mention
Rita Selheim

Where are you Customer Service

Reviewed on 2021-05-23T19:22:15

Where are you Customer Service? I've been trying to reach customer service for DAYS!!!Their phone number has a recording and even after waiting an hour on several occasions no one ever answers. The recording said sending an email would get a faster response. So I sent an email and the immediate response they sent was that it would take 2-3 business days to get an answer via email. That was 3 business days ago (5 calendar days ago) and no answer yet. Based on these reviews, I'm VERY hesitant to finish the order for a dress to wear to my daughter's wedding! I'm not sure if there will be an appropriate drop box to return the item on a Sunday even if the dress arrives on time, which looks sketchy reading these reviews. I had gone into my account and updated my credit card info so that I could order the dress. Now there is no way to remove my card information, no way to update the order I started, and no response at all from the company. I have a credit sitting in my account, which I don't want to lose. But I don't want tons of extra charges to show up on my card as I'm reading about in these other reviews. Ugh!
read more
Cassandra Petrunyak

GARBAGE CUSTOMER SERVICE

Reviewed on 2021-05-22T03:07:18

I rented one dress in two different sizes. Neither fit. Looked online for replacement options.There was NOTHING available in any size whatsoever. Customer service refused to issue a refund even after I sent a screen recording of me browsing replacement options and showing that there were literally ZERO dresses available. To make matters worse, I could not get through to customer service on the phone. I called twice and waited 30 minutes. No luck with live chat either. It would say there was no one available. They would only communicate via email and offer merch credit, which I did not want after the difficult I encountered just getting ahold of customer service. Do not use this service.
read more
Citlalli Rojas

I have been a RTR unlimited member…

Reviewed on 2021-05-15T20:22:50

I have been a RTR unlimited member since 2017 and I have been a big fan of this organization. However,I have to say that in the last month, the customer service has been the worst that I have ever experienced. I haven't been able to get a hold of anyone. It's truly frustrating because again I have never experienced something like this. I started seeing the change since they made modifications to their memberships. I sure hope we see a change in the coming weeks if not, they are going to lose a lot of members.
read more
Elizabeth Erb-Ryan

We have been trying to contact rent the…

Reviewed on 2021-05-14T21:16:02

We have been trying to contact rent the runway by phone, chat and email. They respond by email but not actually addressing the issue.I am currently on hold for an hour now and am convinced there aren’t really any associates working because this is the occurrence every time I call no matter the day or time. It would seem that if you were actually providing customer service you would hire enough staff for your customer base that they weren’t on hold over an hour. They never answer either longest time 2 hours. It’s just poor business practice. The same goes for the chat.
read more
Valerie Johnson

I wish I had read reviews before trying…

Reviewed on 2021-04-28T20:03:46

I wish I had read reviews before trying to rent from this company. I signed up for a monthly membership trial,but when I encountered an issue customer service was impossible to reach. No response by email and I waited on hold for over an hour. Now I'm out almost a hundred dollars and didn't wear a single item. It felt like a scam.
read more
Schuyler Jones

AWFUL SERVICE

Reviewed on 2021-04-28T16:01:18

AWFUL SERVICE. I rented and they did not receive my dresses back and charged me $159 they will continue to charge me!I did as directed and sent it back the last day of my rental before noon at a fedex drop box!! DO NOT USE THEIR SERVICES ITS A SCAM
read more
TG

Horrible experience

Reviewed on 2021-04-24T16:22:06

Horrible customer service. I received a ripped dress, I can't reach the customer service last 3 days by email,by phone or chat. I spend 2 hour trying to reach them already. Not worth it.
read more
Leah Robertson

Hard to reach if something goes wrong

Reviewed on 2021-04-14T14:52:10

I rented a dress for a wedding this weekend and did not receive a return address and it was not shipped in the reusable garment bag it is supposed to be sent in.I have no way of sending it back and from what I have heard, they will súper up charge you for sending dresses back late. I have tried calling and their chat bit, both of which are too busy and I can’t reach someone. I have also emailed two email addresses with no response. I’m hoping this review will get them to respond.
read more

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