Reviewed on 2021-02-22T21:02:49
Asked for help in changing a customers email address. Support desk did not actually answer my questions fully and were quite rude in their responses.If they'd fully answered my questions then the issue would have been resolved quicker than the 6 emails it actually took with one of those suggesting to me that when I 'feel' like supplying the email to let them know. Telling them where it was on the buyers receipt which I didnt have access to at the time, so they could copy and paste it across easily was apparently not telling them where the email address was. And they couldnt simply tell me that they couldnt access that screen or were unable to do it that way.
Also the discount codes often do not work but apparently they do - despite me being told regularly by customers that they cant get them to work. Will be looking for another provider asapread more
Reviewed on 2021-02-06T20:28:53
My son bought something for Fortnite. It took the charge then said the download would be ready in 2 to 10 hours.Then an email came saying it was ready. When you click on it to access it then says the file is no longer accessible. there is no option to report the scam or problem, no way to deal with the issue. I will report scam to Amex.read more
This service is allowing website like…
Reviewed on 2020-10-01T08:28:14
This service is allowing website like the below steal money:
company review source dot com
I purchased an ebook which was sent to…
Reviewed on 2020-04-28T12:12:23
I purchased an ebook which was sent to me via Sendowl.
The page I was working on was poorly designed,worked very slowly, was riddled with blind spots and was very very user unfriendly.
It instructed me to download to a Dropbox. In the wink of an eye I had supposedly used up my 3 attempts to download but am not certain how this occurred due to the poor design and operation of their software.
I emailed them and got a reply from a bot telling me to contact the seller.
This is unbelievably bad customer service.
DO NOT USE UNDER ANY CIRC UUMSTANCESread more
Reviewed on 2020-04-04T10:26:19
Offered free license keys through sendowl - Order could not be processed because of payment issue...Then I wanted to search an alternative to sendowl but Sendowl don't allow to export license keys so I had to load every key in list in order to CopyPaste. Terrible service.read more
Reviewed on 2020-01-02T15:17:38
I started researching several years for a nice and easy version to sell online without the hassle.
Sendowl is perfect for the european market.GDPR compliant and easy to use for physical goods and downloads.
If you combine it with membership platforms like membermouse, you can!
Support is quick and friendly. :)
Can‘t understand the other reviews. Maybe used not correctly.
I can only give 5 stars so far.read more
It’s a nice app but billing issue (beware merchants)
Reviewed on 2019-12-29T15:42:02
It’s a nice app. Customizable and seems to function well. However, I did not appreciate being charged after uninstalling the app from my Shopify account.If it’s uninstalled, it’s no longer being used so any subsequent charges should cease by default. I ended up having to log in to SendOwl and cancel a second time (common courtesy should be to stop charging once you receive the deletion notice from Shopify). Other apps stop charging upon deletion, but SendOwl kept charging.read more
I've been using it for 3 years
Reviewed on 2019-05-07T11:08:53
I've been using it for 3 years now and I had a very good experience. They answer to every support request,even though they didn't added the features I was suggesting but still, support came back with a reasonable explanation. The platform works pretty well and it's cheaper then other.read more