Sunwing Review (June 2026)
Book All-Inclusive Vacation Packages to Sun Destinations. With hundreds of top-rated resorts and excursions, you get More with Sunwing!
Book All-Inclusive Vacation Packages to Sun Destinations. With hundreds of top-rated resorts and excursions, you get More with Sunwing!
What is Sunwing's Revenue?
Sunwing's estimated revenue is $6M.
What does Sunwing do?
Book All-Inclusive Vacation Packages to Sun Destinations. With hundreds of top-rated resorts and excursions, you get More with Sunwing!
How fast is Sunwing growing?
Sunwing has changed by -0.1% in the last 3 months according to SimilarWeb.
How do people find Sunwing?
People visit Sunwing through various channels. 96% find them through search engines.
How do people interact with Sunwing?
Last month, Sunwing received 3.1M visitors who spent an average of 9:08 minutes on the website and visited 7.2 different pages per session. Overall, 31% of people bounce on the first visit.
Who uses Sunwing?
Sunwing's top market is Canada and they receive 95% of visitors from there. The 2nd is United States with 3%. The 3rd is Mexico with 0%.
Traffic Growth (last 3 months)
Traffic Sources
Top Countries
I stayed at Iberostar origin laguna…
I stayed at Iberostar origin laguna azur for the second time. My first time in Cuba in June picked this resortbin random ,I wasnt disappointed. The resort is amazing but it s the people that brought me back. I m certain thst every resort is similar with great beaches ,however,the staff at Iberostar were so kind,very helpful and always with a smile on their face regardless of the challenges they face daily. The most important mention is the well managed entertainment group The dancers are amazing with Daryon being an exceptional dancer.He certainly stands out! The events are daily that creates a very positive vibe. I will most certainly return yo the same resort next time. I will
First time using Sunwing Vacations and very happy!
From start everything went great! I received emails and follow ups with transfer information upon arrival and the name of the rep to meet us upon arrival. The flight was on time both departing and returning. The crew members were on the flight served snacks and drinks twice and were attentive. We travel twice or three times per year and this was our first with Sunwing Vacations and was pleasantly surprised. We were very happy and satisfied. Everything start to finish was very smooth.
Thank you Sunwing!
We showed up, Sunwing made it happen! Great destination, super excursion, efficient shuttling, great flights, pleasant and helpful staff everywhere. RIU Lupita Hotel Rio Secreto/Tulum excursion WestJet Flights
Prescription filled
Now that Westjet is owner and the planes are being updated, a definite improvement. Everything is still Economy seats so double check if you think you are getting Premium seats, you are probably not. Vacation was what the doctor ordered, and R&R is what we got. Thanks to all the staff at Westjet/Sunwing, Sell off Vacations, Nexus tours and Viva Azteca in Playacar
False Advertising & Absolute Refusal to Compensate
I am writing to warn future customers about Sunwing's unethical business practices and complete lack of customer service. The Issue: We paid over $2,900 for a 7-night, all-inclusive package at the Iberostar Selection Santa Clara in Cuba (Nov 2023). The term "all-inclusive" was a lie. For 4 days, none of the advertised à la carte restaurants were open, reducing our expensive vacation to a single, poor-quality buffet. Basic housekeeping was also not provided. Sunwing's Response: After returning, we provided evidence and requested a fair, partial refund for the days without services. Sunwing's response has been to categorically refuse all compensation. They hide behind bureaucracy, claim a temporary on-site band-aid was a "solution," and are now delaying further. Our Actions: We have been forced to take formal steps to protect our rights: Filed an official complaint with the Canadian Transportation Agency (CTA Case #25-60743). Initiated a chargeback with our bank. Filed complaints with the Better Business Bureau and Consumer Protection. Conclusion: Sunwing will not deliver what they advertise and will not take responsibility when they fail. They profit from false promises. Do not trust them with your hard-earned money. Our Sunwing complaint number is #02575015.
Grand Oasis Cancun
Title: Mixed Experience at Grand Oasis Cancun – Good Flight & Room, But Service Needs Improvement I booked a 7-day all-inclusive at the Grand Oasis Cancun through Sunwing Holidays. The Sunwing flight was excellent, and based on previous reviews I chose to arrange my own transportation with Canada Transport. That turned out to be a great decision — fast, efficient, and no waiting around. I travelled with carry-on only and was third in line at the hotel. Check-in still took about 30 minutes, and an additional US$75 was collected for hotel tax and supplies. Not a big issue, but would’ve been nice to know ahead of time. I upgraded to an ocean-view room in Building 4 (Room 616, top floor). The room was clean, the view was nice (though the beach is a bit of a walk), and the shower had plenty of hot water once you figure out the tap is on the left. Where the resort needs improvement Alcohol & bar service: Beer was fine, but the hard liquor was not very drinkable. Even with several staff behind the bar, usually only one person is actually serving, which slows everything down and leads to long lines. Restaurant system: Without reservations, you mainly rely on two buffets. To avoid long waits, you need to go early — breakfast before 8 AM or dinner before 6 PM. Staff insist on seating guests, which creates unnecessary bottlenecks. Allowing guests to seat themselves would speed things up significantly. Mini-bar policy: I tried to order a few beers to watch the Thanksgiving football game. I was told they’d arrive in a couple of hours, but they never showed up. The next day I was informed that only water is restocked after arrival, which is disappointing for an all-inclusive.
Very disappointing experience.
Very disappointing experience. We booked a vacation package with Sunwing to Decameron Isla Coral in Guayabitos, and unfortunately, our experience was very disappointing. The resort advertises a buffet and two à la carte restaurants, but this is misleading. The so-called à la carte option was actually just the beachside snack bar, and reservations had to be made one week in advance. Since our stay was only one week, it was impossible for us to book it at all. Calling this “à la carte” is simply inaccurate. The buffet was extremely poor. There were very few food options, and the quality was bad across the board. Most dishes were overcooked, tasteless, and there were no proper salads. Even their “famous tacos” were honestly terrible. Desserts were almost nonexistent—when they did have some, everything was placed on one single dinner plate for the entire hotel. Once it was gone, it was gone. On several days, there were no desserts at all. Because the food at the resort was so bad, we were forced to eat out every single night, which significantly increased our expenses and defeated the purpose of an all-inclusive vacation. The drinks were not that bad. There were three bars, plus one at night, but availability was inconsistent. Some drinks were not available every day, and if ingredients ran out, it could take 2–3 days to restock. For example, one bar had no tonic, another had no gin. At one point, a bartender tried to serve vodka when I ordered a gin and tonic and insisted it was the same. The resort also advertises two pools, but there is actually only one. The entertainment was horrible as well. During the day, there were only a few short games at the pool, and in the evenings the “entertainment” consisted of auctions and karaoke, which was very repetitive and unprofessional. The only real positives were the natural surroundings. The mountain views are beautiful, and the beach itself is nice, which is thanks to the location—not the resort. Overall, this resort does not live up to its advertising, especially when it comes to food, amenities, and entertainment. We would not recommend this package unless major improvements are made.
We left for Dominican expecting fun in the sun but we came back with disappointment and prejudice.
Royalton Splash Punta Cana failed to deliver a pleasant or family‑friendly vacation experience, and the overall value felt far below what we paid. Overall stay: -Luggage delivery was disorganized both on arrival and departure, even for Diamond Club guests, and we often had to collect bags ourselves. -The resort feels more focused on upselling Diamond Club and extras than on offering a consistent all‑inclusive experience for all guests. Family environment and safety: -Smoking was widespread around the pools despite rules against it, and staff did nothing when we reported it, exposing children to constant secondhand smoke. -Walkways and stone surfaces became extremely slippery when wet, creating a serious fall risk for kids and anyone with mobility issues. -An arcade promoted on the website simply did not exist, disappointing our children. Food, drinks, and service: -Food quality varied, with buffet options repetitive and sometimes not matching menu descriptions. - Room service regularly took around 90 minutes. - Diamond Club restaurants offered noticeably better food, but non‑members had to pay extra, which undermines the idea of an all‑inclusive stay. - Snack options during the day were limited and repetitive, and the water park served only drinks, not food. -Service was inconsistent and often unfriendly, and the app required for à la carte reservations did not work, forcing us to go through concierges. Sales pressure and tourist treatment -Concierges repeatedly pressured us to attend a “promotional breakfast,” which turned out to be a membership sales pitch rather than a special guest experience. - Many onsite and airport purchases felt exploitative, with everyday items and local products priced very high in USD. Airport and final impression: -At La Romana Airport, a sealed bottle of Mamajuana medicine we bought legally was confiscated without clear explanation, even though the same product was being sold past security. -Staff showed little initiative or willingness to help resolve the issue, mirroring the lack of hospitality experienced at the resort. -Despite a good coffee shop, an enjoyable kids’ club, and a fun water park, the overall experience in the Dominican Republic and at this resort was negative, and we would not return or recommend it.
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