Tennis Point Review (August 2026)
Tennis-Point
What is Tennis Point's Revenue?
Tennis Point's estimated revenue is $108M.
What does Tennis Point do?
Tennis-Point
How fast is Tennis Point growing?
Tennis Point has grown by 0.0% in the last 3 months according to SimilarWeb.
How do people find Tennis Point?
People visit Tennis Point through various channels. 96% find them through search engines.
How do people interact with Tennis Point?
Last month, Tennis Point received 392.0K visitors who spent an average of 10:57 minutes on the website and visited 7.4 different pages per session. Overall, 54% of people bounce on the first visit.
Who uses Tennis Point?
Tennis Point's top market is Germany and they receive 88% of visitors from there. The 2nd is India with 2%. The 3rd is Ireland with 2%.
Traffic Growth (last 3 months)
Traffic Sources
Top Countries
ECC complaint worked - you should file one too
I'm not even going to comment on the appalling state of their customer service as many others have already done so - to be sure, it was very, very frustrating dealing with them. In my case I shopped on the itf branded online store and they sold me a tennis bag that turned out to be defective. Long story short - they acknowledged the defect, refunded me for the product and the original shipping fee but blatantly refused to compensate me for the return shipping which is a violation of EU law indeed. So I went ahead and filed a complaint with my local European Consumer Center, and what do you know - tennis-point refunded the return shipping fee almost instantly. My advice - if they give you trouble, hit em up with a complaint with your local ECC office, they will in turn route the signal to the German office where tennis-point is incorporated.
Goods 10/10 but delivery and help 0/10
Goods were exactly as described. But never delivered! It required many hours of work on my part to locate parcel in a local office (in Ireland). Worst of all, Tennis-Point have no contactable help service -- emails rejected, and contact and help buttons on Tennis-Point.com disabled. I will not use again.
Contact center of tennis point is a fraud, it doesn't work, they are not reachable..
Ive used several times this site, i was confident... this time my order didn't arrive on due time. I've tried to reach them to get informed about the delay... Finally, they are not reachable, anyway... mail get automatic reponse sending to site where you can reach anybody, anyhow... its a shame... I'm really disgusted...i dont if i was robbed, how to retrieve my money, and what are solutions...
Horrible company with even worse…
Horrible company with even worse customer service. I ordered two pairs of shoes and they sent me both the wring size. Nobody will respond to my emails.
Not recommended - better alternatives available
Tennis-point delivered a bent tennis racket in july 2025. After 15 phone calls, a falsely rejected retour (that i had to pay for myself!), and a falsely promised return of money, my patience with this company is gone. I still do not have my money back. Customer service is not helpful in this matter.
Exceptionally lousy customer service
Exceptionally lousy customer service at Tennis-Point Germany. I did several reminders on a warranty claim concerning default tennis shoes but they refused to refund the returning costs. They seem to have no interest in service at all. The answers they first gave came automatically (from a robot?), and then they suddenly stopped answering and you get no more contact with them. Beware of them! If you have a warranty claim you be in trouble with them. You have to pay yourself for sending back a default item. Update 9.1.2026 This case is getting even more weird. Suddenly Tennis-Point starts to communicate via Trustpilot after total silence! Tennis-Point has already got all information needed for refunding the cost of returning a default item. Tennis-Point refuses to pay and ignores therefore EU regulations. The case is forwarded to European Consumer Centre for decision.
Poor company culture
I ordered a pair of tennis shoes. A few days after arrival, I started the return process, because the model didn't fit my usual number, and tennis-point sent me the instructions. A few days later I had a sport injury and got submitted immediately to surgery. When I got out of the hospital and adapted to the new situation, it was day 33 (it had passed 3 days from the 30-day return policy) when I contacted tennis-point and explained the situation, but they didn't care. So, in this period, Ryanair's insurance refunded all my family's flight tickets, Warner Bros Studio London rebooked our Harry Potter Tickets, the car rental company refunded my reservation, but tennis-point didn't care.
Lost my padel racket and refused to take responsibility
I ordered a padel racket, and the courier marked it as “delivered,” but nothing ever arrived. Instead of investigating the issue properly, the company kept insisting that the delivery was successful, quoting generic GPS data and pushing the responsibility back on me. I had to explain multiple times that the item was never received, yet every reply felt like a template. No real support, no willingness to check what went wrong, no accountability. A simple request to open a proper investigation turned into an endless loop of copy-paste answers. The customer service experience was dismissive, unhelpful, and clearly not interested in resolving the problem. This was an expensive item, and the way the case was handled is unacceptable. I won’t be using their services again.
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