I have today received an email asking…
Reviewed on 2021-05-18T13:19:20
I have today received an email asking me to extend a warranty for a year - on a car I sold some 2 years ago.I have had 3 notifications in the 2 years - I have phoned up Volvo Warranty 3 times but they keep sending me it. This time I phoned Volvo Warranties and was cut off 3 times before speaking to a Human Being. I got the same answer as before " I sort it out Mr Martin" do I believe them - NO I DON'T. I was also asked to say on the line after the call to give them feed back to the service I received today - guess what I got cut off. This is the standard of service Volvo fail to achieve on a regular basis. Do not have anything to do with Volvo Cars UKread more
Extremely rude receptionist
Reviewed on 2021-05-15T12:23:02
Extremely rude receptionist
Unhelpful and disrespectful
Would never go there again
Reviewed on 2021-05-11T16:28:49
Got my company XC40 T4 Recharge in January. Battery life is 16 miles, petrol mpg is 35.Took to Newcastle upon Tyne dealer to be told that’s the norm, and I had to wait 4 weeks for a software update. In the mean time, had problems switching everything off, the petrol engine was running for 45 mins on the drive. Then the car started by itself, once 3 times on a particular day. Spent 4 weeks in the Sunderland branch getting a software update and 12v battery recondition. Voice recognition has never worked since new, they can’t fix it, neither can Volvo UK Technical Support. Took the car back 7th May, 3 days later, car started misfiring and then cut out. Back to Newcastle branch. Customer service is very poor, they aren’t interested. Causing huge problems with my work, as no replacement car available, despite having 100’s of cars. Chinese ownership is sending Volvo down the pan, despite all the hype and fancy adverts.read more
Reviewed on 2021-05-03T10:29:41
Looking at replacing our Mercedes B Class with the Volvo XC40. I received some good quotes through Carwow,so I contacted 3 of the dealers.
The first one was not interested in offering a test drive and suggested I go to my local dealership, so I did. I contacted my local dealership who at the time due to Covid wanted to sell me a car online which I had no interest in doing. I was told that he would contact once they were open on the 12th April. he did not contact me.
So I contacted them and was told the person had left the business, I arranged a test drive of the XC40 and the XC60 and was unable to decide between the two for different reasons. I was offered a low part exchange price for my B Class so I went home to consider this. I think I may have misunderstood why the part exchange was so low, so I contacted the sales person for clarification, that was 14 days ago with no response.
I contacted one more dealer and arranged for the dealer to contact me via phone on April 27th at 10am, they could not be bothered to do so.
So Volvo may have good cars, but their dealer network is next to useless, not what you expect from a luxury brand.read more
I purchased a XC60 T8 in August 2020
Reviewed on 2021-04-28T13:25:20
I purchased a XC60 T8 in August 2020. The main reason for this choice was a) I had previously owned an XC60 some 10 years early - pre-Chinese build and b)the fuel economy quoted at 130mpg. Sadly after 5 months of ownership I was returning 40.7mpg. I complained to Rybrook at Preston that the car was not as described. They subsequently carried out a check on the consumption. This test is not scientific. It involves the dealership driving the car on the road on several trips and measuring the fuel used by filling up at a pump. All the trips were less than 20 miles range and therefore had the benefit of the electrical charge which last about 21 - 29 miles dependent on weather. They then simply stated that they achieved an average of 93 mpg. This is less than stated at the point of sales, however Rybrook claimed this was acceptable as Volvo now advertised the consumption as between 85-113 mpg. Interestingly during our exchange of correspondence Volvo revised the consumption down to 105mpg - obviously indicative that they are having problems with their consumption claims. I have not received any details how they achieved 93.7mpg at an average speed of 43 mph. This claimed consumption is in direct contrast with the delivery trip which was on the vehicle computer, it was a 22 mile journey on a full charge at an average speed of 44 mph which achieved 40.4 mpg. Rybrook could not explained the discrepancy nor provide test procedures or vehicle settings.
To rub salt in the wound Rybrook kerbed the driver's side wheels and claimed that I had done it!
Finally, the car is indicating that it needs a service after 4800 miles. When raised with Volvo I was advised it is a simple timer which is switched on when the car is manufactured so it must have been 12 months since it was made! If this is true then a lot of Volvo's claimed technology is cods wallop it is simple 1970's low tech wired into a LCD screen. Once again Rybrook did not fail to disappoint and basically told me to sod off!
The customer service by Volvo is terrible, they are not the Swedish brand we knew and loved - its Chinese and poor quality at that.
The T8 manages to make a Range Rover Sport seem economic!
Finally the build quality is poor. The electrics are spasmodic at best and often fail on a drive. But when the car is re-started they reset themselves. Moral of this experience is whatever you do do not trust the autopilot. The anti collision software is dangerous, it randomly applies emergency braking for no reason.
The gear box is a joy to behold, the sequential box requires two movements for every gear change which sounds petty until you have to maneuver the car in tight spaces.
Would I buy another Volvo? Not a prayer, petty because they used to be a very good alternative to the Germans.
I am willing to discuss any of the above with either Rybrook Preston or Volvo.read more
I paid a deposit of 99 when the car was…
Reviewed on 2021-04-27T16:06:04
I paid a deposit of 99 when the car was available. I also called to confirm this. After 6 days I paid deposit no contact with them.When I was able to call ( try10 times), I got information that the car had been sold. I do not recommend a total wasted time because with them. I am also reporting the case to the main Volvo brand to let them know about it.read more
Major Software Bug on New Volvos
Reviewed on 2021-04-22T10:22:46
Currently a major software bug affecting (among other vehicles) the V90, whereby the engine management system incorrectly thinks the battery is too low,and refuses to allow the car to be driven. This has happened several times in the last few months on our five-month-old V90. The Volvo Assist rescue driver who we called out last week to fix it yet again for us said it's now crippling 1000s of newer Volvos. There is now a software update that fixes this, but Volvo should really be (a) formally notifying owners of the issue; (b) offering some form of compensation for selling vehicles that weren't fit for purpose. Just spoke to Volvo Customer Services and they waffled (politely) but didn't really apologise or admit their engineers had messed up. Not a good look for a company of Volvo's reputation.read more
Dreadful service - will go anywhere else but here
Reviewed on 2021-04-22T07:19:38
Dreadful service.
I visited the dealership on 11th December 2020 having prebooked the car in to have two number plates made up and a free Winter Check.I was quoted £19 for the number plates. I did report that the car had a few issues and wondered whether an opinion and remedy could be suggested. However, this was made to be a bigger issue due to time restraints due to their heavy workload.
After waiting two hours, I received a first invoice for £87 for the supplying of and fitting of two number plates, advertising Endeavour Cars West London. When I queried the first invoice of £87, I was advised that I had been charged a reduced labour to fit the plates. The When I queried this with the service reception employee, he denied he had originally quoted £19 and said I was fortunate not to have been charged more for further investigations. However, he did amended it to £69.53. I was also advised that if I paid the invoice with “fuss”, he would “make it up to me next time”. I was outraged, furious, but chose to pay as I was already running late.
When I suggested that the fitting of the plates would take me just 5 minutes, this wasn’t a throwaway line. Take the plates use the old ones as a template and gentle drill through at a slow speed, match four holes and apply and secure the screws. “No sir, it’s far more complicated than that”. As for checking the points and concerns, “we’ll need more time as we didn’t have time to look into further’. What made the experience worse was the fact they even failed to carry out the free Winter Check!
I have written to complain to senior management, but as I write this I have as yet to receive an acknowledgement or a reply. They simply don’t care and the arrogance and behaviour of some staff is duly noted.
“Make it up to you next time”. No, there won’t be a next time on the basis of “once bitten, twice shy”.
£69.53 for the making of and fitting of two number plates and more so the Winter Check had not been carried out and thank goodness, nothing serious was wrong with the vehicle.
Outrageous. Having spoken to Lexus Twickenham, they would have offered the same service for free. That says it all, doesn’t it. If you’re looking for a decent dealership West London Volvo isn’t the dealership you’re looking for.read more