ZooRoyal ist dein Onlineshop für Tierbedarf & Tierfutter | Entdecke unser großes Sortiment für Hund, Katze, Kleintier & Aquarium! weiter»
What is Zooroyal's Revenue?
Zooroyal's estimated revenue is $19M.
What does Zooroyal do?
ZooRoyal ist dein Onlineshop für Tierbedarf & Tierfutter | Entdecke unser großes Sortiment für Hund, Katze, Kleintier & Aquarium! weiter»
Zooroyal @ the best
Zooroyal, one of the best worldwide
Lots of choices and a very fast…
Lots of choices and a very fast delivery!
Sehr empfehlenswert
Sehr empfehlenswert! :-) I always buy from Zooroyal because I never had any problems with delivery. Die Bestellungen kamen immer schnell.
Alles Prima
Wie immer alles richtig und die Lieferung kam schnell an. Ich bestelle gerne bei ZooRoyal, da die Auswahl an Diabetes Katzenfutter in den meisten Läden nicht sehr groß ist. Edit: I am surprised by the number of one star reviews! As of now I have ordered multiple times and never had any issue with ZooRoyal. I always get an email to confirm my order and another one once the package is shipped. Everything arrived super fast, only my very first order took up to a week. I highly suggest that you order directly from the website and not some random ebay store. I am really sorry to everybody who had issues with them :(
Items delivered on time
Items delivered on time and well packaged. They have a great selection on their website, my cat food was cheaper than on Amazon which was good. I will order again.
There are better pet food stores
I usually order my cat’s food and supplies on one of following 3 stores, all of which I strongly recommend: Bitiba – usually has the cheapest prices (it’s like the low cost store of zooplus), delivery in 2 days Zooplus – good prices, delivery in 2 days, nice loyalty program where you get free small goodies for your pets Fressnapf – mostly good prices, very good own brand Premiere, very good customer service, delivery in 2 days This time I wanted to buy a new food from the brand Mac’s and, at the time, the cheapest price I found was at Zooroyal (now it’s cheaper at Zooplus), so I ordered from them for the first time. I already knew the store from advertising because they belong to the REWE group, the online supermarket I use, so I didn’t read reviews before buying (my bad…). I paid with paypal and the goods showed as available so I expected to receive them in 2 days, like it happens with the other pet food stores. With the other stores, I usually get an email the same day or maximum the day afterwards informing me that the goods were shipped but with Zooroyal I didn’t get any email. I ordered on a friday and the next thursday (6 days later) I decided to check the DHL website to see what was wrong. It showed that Zooroyal only packed the goods (created an electronic stamp) on wednesday (5 days after ordering) and that they still hadn’t brought it to DHL. So I sent an email to Zooroyal informing what was written on the DHL website and asking what was wrong. To which I got this answer “Your tracking number is xxxx. You can follow it on the DHL website”. Awful customer service, she obviously didn’t even read my email. So I replied saying that I did check the DHL website (“please do read my previous email”) and asking again what was going on. Later that day I got a message from DHL saying that the package was finally brought to DHL (I wonder if I hadn’t written the E-mail…). So I should be finally getting it today (8 days after ordering). 8 days to get cat food is unacceptable. That’s the delivery time when you order something from the UK (sometimes even comes sooner)…. And this doesn’t seem to be an isolated case as I saw online that many people experienced the same huge delivery times. So I probably won’t order from this website again (unless I absolutely have to for some reason) and I wouldn’t recommend it to anyone.
Unreliable reviews
I have been buying cat litter from ZooRoyal for a few months now. Since they had run out of my usual cat litter, I bought the Tigroo. It was the worst cat litter I've used in the past 6 years, almost no smell blocking, not properly clumping, instead sticking all over. However, the bad product is not the reason I am writing this review. The reason I'm writing this review is that the litter had a good score on the website and there was no way for me to write about my own experience with the litter. This made me completely lose trust with the shop. I don't plan to buy from there anymore.
This review serves as a serious warning…
This review serves as a serious warning to pet owners regarding the quality control of ZooRoyal pet food products. On January 2, 2026, I purchased canned dog food sold at a Billa store in Graz, Austria. The product promised high quality and safety standards on its packaging. However, after opening the can and serving the food, I discovered a foreign object inside—a solid, non-edible item that clearly does not belong in animal feed. The presence of such a foreign body represents a significant safety and quality failure and poses a potential risk to animal health. This kind of contamination should never occur and strongly suggests deficiencies in the production or packaging process. What is even more concerning is that after reporting the incident and submitting a formal complaint, my claim was ignored and no meaningful response was provided. Pet owners trust manufacturers to meet basic safety standards. Finding a foreign object in pet food, combined with the lack of adequate customer support, seriously undermines that trust. I strongly advise anyone purchasing ZooRoyal products to carefully inspect the contents before feeding them to their animals. The safety of pets should never be compromised by poor quality control or inadequate handling of consumer complaints. Until these issues are addressed transparently and responsibly, caution is strongly recommended.
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