Ford Review (April 2026)
What is Ford's Revenue?
Ford's estimated revenue is $10M.
What does Ford do?
Ford is a company in the Automotive industry.
How fast is Ford growing?
Ford has grown by 0.4% in the last 3 months according to SimilarWeb.
How do people find Ford?
People visit Ford through various channels. 96% find them through search engines.
How do people interact with Ford?
Last month, Ford received 1.6M visitors who spent an average of 4:29 minutes on the website and visited 2.7 different pages per session. Overall, 65% of people bounce on the first visit.
Who uses Ford?
Ford's top market is United Kingdom and they receive 85% of visitors from there. The 2nd is United States with 2%. The 3rd is France with 2%.
Traffic Growth (last 3 months)
Traffic Sources
Top Countries
FANTASTIC FORD
I am surprised to see so many negative reviews here. My experience at Ford Exeter at HENDY CAR STORE has been very positive. To get a fuller picture from me you can see a previous Revue of mine at 'HENDY CAR STORE COMES UP TRUMPS' (02/12/2025) as it concerns my purchasing and follow up procedure. I only change my car at around ten year intervals. I have always had a FORD and my newly purchased KUGA HYBRID PLUG-IN AUTOMATIC is superb. Drives like a dream, solid, chunky road holding and has been working perfectly now for three months. This model has had excellent test reports by experts on YouTube. I am very aware that the build and concept technology behind modern cars is complex and much beyond my experience and knowledge. This is the first Automatic that I have owned and it takes some getting used to. I find this new car to me, a pleasure to drive and it does all its of tricks and operations perfectly as far as I can tell. If there is a problem I will pop into HENDY CAR STORE, Exeter and, on previous form, I am confident that they will give me good service. I am hoping to be able add some pictures to this Review but the matter of 'photos/video' on Trust Pilot is under discussion at the moment. You can see my 'OPEN UP THE PICTURE POLICY' (15/01/2026). This REVIEW is automatically sent to the business and they can comment here. Thank you for reading this and my thanks to Trust Pilot for this useful platform. If you found this review helpful and could spare a quick 'like' I would be grateful.
This was the worst service I have ever…
This was the worst service I have ever experienced. After 90 minutes, of waiting for a recovery I called recovery back; however, they took my number and location incorrectly, despite sending a text with a location link. They categorized the situation as a priority, yet another 90 minutes passed with no one arriving. I was placed on hold for 30 minutes while they tried to resolve the issue and was told my recovery would arrive shortly. Another 90 minutes later, I called again and was assured it would be there in 30 minutes. Altogether, I waited five and a half hours for a recovery that was supposed to be a priority and was then told again they had the wrong address so I had to abandon the car and get a taxi home. I had my daughter with me, and this delay is unacceptable. This service is an absolute disgrace, how can you get it so wrong.
How can it be this bad?
I seriously cannot grasp an understanding how, a company like Ford, the single biggest name in both cars and commercial vehicles have become so bad. 2 solid weeks trying to get ANY local Ford dealership or indeed franchise to answer the phones on the service desk, numerous messages left, promises of a call back and im still waiting. Millions spent on advertising a product that in reality they cannot provide even a mediocre service back up for. And we wonder why foreign marques are gaining traction in the UK! Didnt have any issue finding someone to talk to me when I walked into the showroom with 34K in my hand. Shocking is an understatement
Woefully outdated App support 😡
Rubbish App. Woefully out of touch and useless.
Disappointed by Delays and Lack of CertaintyTitle
Disappointed by Delays and Lack of Certainty I’m really disappointed by the continuing delays and lack of clarity around my Ford order. Ford accepted far too many orders — reportedly over 500% more than usual — despite not having the capacity or certainty to fulfil even a fraction of that increase within a reasonable timeframe. I began the order process in mid-September 2025 and it took two months of back-and-forth emails just to complete the order. The website indicated a December 2025 delivery date at the time. When my order was finally confirmed in November 2025, I was then told to expect delivery in February 2026. On 27 December 2025, I received another update pushing delivery to May 2026. However, after speaking to my local dealership, I was advised that — due to the backlog — customers may be waiting until October 2026. That’s almost a full year after my order began. What concerns me most is the uncertainty about future options. Receiving a 2025 model that won’t even be built until mid-to-late 2026 makes little sense, especially with the 2026 model launching from May 2026. I think it would be fair to consider alternatives such as supplying the newer 2026 model or offering specification upgrades as a goodwill gesture — but so far there has been no clear guidance or reassurance from Ford. Unless clearer and more positive updates are provided soon, I’ll unfortunately have to start looking at other manufacturers, as the situation keeps drifting further away from the original expectations and agreement. I really hope Ford and the leasing provider can offer greater transparency and tangible support for customers affected by these extended delays.
About Ford Company Only
This is not about the company I purchased the new car from is about Ford Motor company itself, after 27 years of buying Ford focus, I have had a new car nearly every year, I have just picked up my last ever ford, and to be honest not very impressed I have purchased a St line X Edition which you would expect more on it as this the last one they are making but No leather seats and no electric front seats missing and what else have they taken away and called ST line X edition I did order a factory car with all the items I wanted in the time frame specified by ford, after a moth I found out they had cancelled my order, Ford gave no explanation why. So, this is how they treat their costumer of more than 27 year as I used to purchase the escort beforehand. To be honest I do not know I have but this on Trustpilot as Ford do not care about what their customers say it look like they are on there as Kodak went (my opinion)
Completely disappointed by the poor customer service during my vehicle's return
Completely disappointed by the return process that was extremely poorly handled and caused significant inconvenience. The collection company, Manheim, refused to take the car the first time they came on the basis that it was “too dirty.” This was unexpected: the car was presented in the same condition as my previous leased vehicles, and at no point was I informed that this could lead to a refused collection or additional charges. The assessor spent around 20 minutes reviewing the vehicle before telling me the collection would not proceed. Had I been informed immediately, I would have driven the car to the local washer, cleaned the car on the spot, and avoided any cost and the need for a second visit. All of this resulted in an extra £150 charge and, despite my formal complaint, they refused to remove it. It is very disappointing to see a reputable company like Ford relying on unreliable third parties like Manheim, who show little respect for their customers, and seem determined to make money wherever they can.
Disrespectful staff from Ford.
Very poor service.No support from Ford UK. Poor product and they don't talk to customers. Elusive. Never again. I have had 15 invitations as a business to try product from Ranger pick up to electric vans. I have always responded with yes please and NEVER had a reply. Real poor management. I will now have to go legal with my complaint after calling into the garage for months.
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