Fresh Review (May 2026)
What is Fresh's Revenue?
Fresh's estimated revenue is $75M.
What does Fresh do?
Fresh is a company in the Cosmetics industry.
How fast is Fresh growing?
Fresh has changed by -0.4% in the last 3 months according to SimilarWeb.
How do people find Fresh?
People visit Fresh through various channels. 96% find them through search engines.
How do people interact with Fresh?
Last month, Fresh received 378.1K visitors who spent an average of 5:32 minutes on the website and visited 2.9 different pages per session. Overall, 57% of people bounce on the first visit.
Who uses Fresh?
Fresh's top market is United States and they receive 77% of visitors from there. The 2nd is United Kingdom with 4%. The 3rd is Canada with 3%.
Traffic Growth (last 3 months)
Traffic Sources
Top Countries
Alright
I noticed their rose cream while hydrating gave me acne. They said they’d refund me, they emailed me a return label. A couple of weeks after i sent it back to them they ask me for the sku numbers at the bottom of the creams and a picture of the packing slip that apparently needed to go in the box. I let them know that it’s a bit late to be requesting that. A couple of days later they did refund me
I bought something on your website
I bought something on your website, but it hasn't arrived yet. I want a refund. Thank you.
Customer service replying too late on purpose and bad ingredients
I agree with the negative reviews about product quality: note that this is not clean beauty! Especially at EU standards perspective. I discovered the brand's lip balms on a storefront that sells clean, natural brands products (they only sell those lip balms), and I was put off when I saw the composition of other products from this brand, but it was too late. Some are quite good, even excellent, I based myself on that, partially my fault since I'm usually very attentive to INCI lists. But others are a disaster, with endocrine disruptors, silicones and polymers, and abundance of allergens, all present in products that are supposed to take care of your skin! To think that there are 400€ creams on their website. At least there are no parabens nor phenoxyethanol, which is at least something... I also agree about customer service. After realizing the presence of BHT (a disgusting ingredient) in two products (difficult to see in the INCI lists and I wouldn't have doubt there was any given the INCI of other similar products), I decided to partially cancel my first and sole order a few minutes after placing it, it was during the day. No way to do it directly on the website, I couldn't access my order details without creating an ACCOUNT. Never saw this before (and I think that's straight up illegal in EU). So yeah, sole solution, using their contact form. Oh yeah I love companies that uses forms where you don't know if your message has been sent or not (I don't). At 9:00 pm, they dispatched the package without replying to me, even though there was plenty of time to cancel part or all of the order before dispatching it. Today, 5 days later, I received the order from France which was quite fast alright, and I was relieved it wasn't sent from the USA (customs and fees risk). And then they finally decided to reply, saying “We see that you've received the order, so it's not possible to cancel it”, nah YOU THINK? Of course they told that if I still want to cancel the order, I'll have to send it back. Yeah right, so the parcel gets lost and I'm out of product AND money. It really looks like they wait for it to be too late for doing what I asked for initially. I suppose that if you've got a terrible skin reaction to their products they're the kind to reply "Sorry our product didn't suit you, hope you'll finf something else." or something. Obviously, I won't buy anything from this company ever again. They should learn from Oh My Cream, RMS Beauty, and other commerces that have the basic respect to reply in a timely manner to their customers, not when it's too late on purpose. I guess I wasted my money since there are products that'll go straight to the bin given their ingredients. Fortunately, most products were 30% off.
Hi if I could give a 0 I would
Hi if I could give a 0 I would. Let me start with tje customer service rep.. I can tell you hands down O would NOT EMPLOY HER. She is rude with her one word answers as if she is laughing in your face. Now to tje major problem I bought product during BLACK FRIDAY against my better judgement as companies like to get rid of their old stock but I took a chance. When my product arrived I CHECKED THE BATCH CODE STAMPED ON THE BOX. I would have to use it right away or it would expire. I decided to call them they were not happy they said I could return it at my OWN EXPENSE. They have had thr product since November and everytime I call THE CUSTOMER SERVICE REP SAYS WE CAN NOT PROMISE WHAT YEAR YOU WILL BE SHIPPED OUT. I asked when will I get my product? SHE REPLIED "I DON'T KNOW I WILL PASS IT ON TO THE TEAM:. I followed up with several emails and no response . I called again I got her and she said the sane thing I don't know. I said I WANT A MANAGER AND LET THEM KNOW I AN GOING TO SOCIAL MEDIA. I left a Google review . I just called again I got the same rep we will let you know when we are shipping out because of the busy Christmas season. I PAID FOR MY ORDER IN NOVEMBER. I WANTED THE MANGER SHE SAID NO . WE ARE NOT ALLOWED TO TRANSFER TO A MANAGER. STAY AWAY FROM THIS COMPANY. IF I DON'T GET MY PRODUCT I AM GOING TO THEIR LOCATION.
Promotion is not true
Get promotion information and I just bought a Destination Hydration Set, saying 25% off of gift set, at GBP46.5 on 14 Dec 2025. In five days, received email on 19 Dec 2025 about Winter Sales and it was reduced to GBP37.2. Now it is still before X'mas. I felt cheated. I will avoid buying from this website again.
I would give them zero stars if I…
I would give them zero stars if I could. I ordered two body scrubs, both of which were cleanly opened (foil pulled back) and shoved into a box and shipped. The box and packing slip was covered with oil and the scrub itself dried out. I called customer service and asked for replacements. I sent them pictures of everything and the next day I got an email with a ups label that I now have to ship back. First, I don’t know why they would want it back — it’s damaged — so they can re sell it? And it will take 7-10 business days for a refund? I can’t get a replacement and take advantage of the sale they have if it takes that long. So I am supposed to pay another $110 for their products while I wait. They sent these items out intentionally — there is no way they didn’t notice it was leaking. They actually put the boxes in plastic which is a telltale sign they knew it was damaged. They are a horrible company and I will no longer use any of the products. Will also report them to the NY AG Consumer Fraud department. Their so-called healthy profile is a fraud.
Poorly packaged so conditioner bottle…
Poorly packaged so conditioner bottle broke open in the box and made a holy mess. They said they would replace it but never did and ignored my messages to them. I haven't ordered from them since, and won't.
terrible customer service
I placed an order for three items: SUGAR STRAWBERRY EXF FACE WASH 125 ml, ROSE INSTANT HYD MIST 100 ml, ROSE DH SLEEPING MASK 70 ml on September 1, 2025. I immediately contacted customer service because the sleeping mask melted along the way and it didn't seem right to keep it because it arrived melted and halfway through the bottle. I contacted them and they asked for photos and I sent them everything they asked for and I sent them the product. Today is a week of business days since I returned the sleeping mask to them and they still haven't resolved anything. I just want a refund and I don't think I'd dare to order any of their products.
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