Centralize communication channels, increase provider collaboration and automate outreach workflows — all to help you focus on patient outcomes
What is Klara's Revenue?
Klara's estimated revenue is $18M.
What does Klara do?
Centralize communication channels, increase provider collaboration and automate outreach workflows — all to help you focus on patient outcomes
Klara has saved my company a lot of…
Klara has saved my company a lot of admin time. I own a medical practice. It allows for secure HIPPA compliant messaging, scheduling, allows patients to upload docs, fill out intake forms, etc. You can add their widget to your website and clients can message directly from the site. My only compliant is their payment portal is horrendous. I still can't login to it, when i try to reset the password, it never sends a password reset link.
Only works with some carriers-not Google Voice
Only works with some carriers. Does not work with Google Voice numbers it seems. Extremely incompetent support does not know this and is extremely unhelpful. Conscisely: Their response to: What part of "I've followed these steps: link to support article ARTICLE-I-Can-t-Log-In-To-My-Account>" do you not understand? AGAIN: Do you not support texting Google Voice phone numbers? was: This is a request that requires you to reach out to your provider, as Klara support is unable to provide any details or make any changes to patient charts due to HIPAA policies. WT?
Klara is a sales gimmick targeted at gullible medical practices
Klara is nothing more than a sales gimmick targeted at medical practices. Patients receive only an incessant stream of cryptic, useless emails like this: "You have an appointment at 11:20 on 16 Jan." I have 5-10 appts every week, so that's just spam. I've inquired, and they just said they are not allowed to tell me with WHOM an appt is. I've had to block them. Klara is a lot like a demand notice I got from the most widely known hospital in the U.S., amounting to "You owe us $8,000. Send it in." (I've used that hospital several times. This was not a phishing attempt.) "What for?" No kidding: "We don't know. Just send it in." My response: "You owe ME $10,000. Send me $2,000 and we'll be even." Never heard from them again. Too bad KLARA won't back off so easily. Buh BYE! This form wants a date for my encounter. Surely they jest; I get these notices almost daily, the most recent one at about 2:30 this morning.
When I see a practice uses Klara, I go elsewhere for care
The “remember this device for 30 days” feature has never worked — not once. Every single login requires entering my birthdate, my phone number, waiting for a texted code, and then waiting for an emailed code, even if I was active in the portal minutes earlier. And now it’s actually malfunctioning: Klara sends multiple codes in rapid succession — five texts, five emails, all at once — and none of them reliably work. It’s impossible to know which code to use, and half the time none of them log you in anyway. This isn’t security; it’s a broken system. What’s most frustrating is how clear it is that Klara doesn’t prioritize patient experience. Patients aren’t the ones paying for the platform, so we end up stuck with a login process that’s tedious at best and completely unusable at worst. At this point, when I see a medical office using Klara, I go elsewhere. A patient portal should make access easier, not add unnecessary stress and barriers. Klara has become a genuine obstacle to care, and the company shows no sign of addressing it. I hope they fix this, because the current state of the login system is unacceptable.
I do not like at all to give poor reviews.
I do not like at all to give poor reviews. Most people work very hard. I wish this was true for Klara. It is difficult to navigate. In addition staff, while polite, do not respond in a timely manner. In addition, they don't seem to realize who the customer is. It seems more like do what I say as I am more important than you. In addition when you ask a question they are very slow to respond. Like another said, were I not so impressed with clinic and provider, I would not even bother.
The app is incredibly slow to perform…
The app is incredibly slow to perform any action. The MFA for logging takes so long that by the time you receive a code, the login session has timed out, and you have to start all over again. I have to resort to shutting down and restarting the app several times before I can complete the login process. Not being able to use biometrics to log in is super annoying. Overall, once logged in, the app feels clunky, not at all intuitive or inviting, and with only a single use (i.e., secure messaging), it is somewhat of a waste of space on your device. The app would be more helpful if it were faster, easier to navigate, had a more modern and trustworthy appearance, and had an appointment scheduling function.
This app is pure garbage
This app is pure garbage. If my derm wasn't so good I'd quit simply for her using this app. You can never get on. You ask it to reset, and it never sends you the email. It's been nothing but a hassle. In the future I'll never go with a doctor that uses this app.
I am sick and tired of the inability to…
I am sick and tired of the inability to get anything done with Klara! The "two-part" authentication process does NOT work more than it DOES work!!!
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