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Nwl Review

April 2026

$644M
Revenue
298.2K
Visits/mo
3.2/5
Trustpilot
2,090
Employees
11%
Growth
#131,960
Global Rank
Estimated Revenue
$644M
Total Employees
2.1K
Employee Growth
11%
Industry
Utilities
Location
Durham, UK
About

Northumbrian Water

Global Rank
#131,960

What is Nwl's Revenue?

Nwl's estimated revenue is $644M.

What does Nwl do?

Northumbrian Water

3mo Traffic Growth
+0.2%
Monthly Hits
298.2K
Time on Site
2:49Mins
Bounce Rate
65%

How fast is Nwl growing?

Nwl has grown by 0.2% in the last 3 months according to SimilarWeb.

How do people find Nwl?

People visit Nwl through various channels. 100% find them through search engines.

How do people interact with Nwl?

Last month, Nwl received 298.2K visitors who spent an average of 2:49 minutes on the website and visited 2.4 different pages per session. Overall, 65% of people bounce on the first visit.

Who uses Nwl?

Nwl's top market is United Kingdom and they receive 98% of visitors from there. The 2nd is Iraq with 1%. The 3rd is Italy with 1%.

Traffic Growth (last 3 months)

298.2K visits
Dec 2025
298.2K
253.0K visits
Nov 2025
253.0K
222.1K visits
Oct 2025
222.1K

Traffic Sources

Search100%

Top Countries

United Kingdom98%
Iraq1%
Italy1%
Mauritius0%
Netherlands0%
CompanyRevenueEmployeesGrowthFunding
Phoenix EnergyPhoenix Energy
$0.4M40.0%N/A
Utility Bidder LTDUtility Bidder LTD
$39.9M1656.7%N/A
SSE plcSSE plc
$6833.0M22,1855.0%N/A
THORNE and DERRICK LV-HV Cable Accessories Jointing Tooling Substation and Electrical Safety EqptTHORNE and DERRICK LV-HV Cable Accessories Jointing Tooling Substation and Electrical Safety Eqpt
$11.9M6031.4%N/A
Instalcom LimitedInstalcom Limited
$162.8M5929.6%N/A
J Browne Construction Co.J Browne Construction Co.
$53.2M2205.0%N/A
Full Power UtilitiesFull Power Utilities
$52.5M21712.8%N/A
Integrated Utility ServicesIntegrated Utility Services
$40.2M1665.8%N/A
ESP Utilities GroupESP Utilities Group
$43.8M18119.8%N/A
RWE npowerRWE npower
$275.4M894N/AN/A
Review Score
3.2/5
Total Reviews
150
Info
Northumbrian Water Group plc
Sort by:
Dave Macdonald
Reviewed on Jan 19, 2026

Great service

Had to contact northumbria water tonight used WhatsApp for none urgent repair someone coming out on Thursday 22/1/26 now that's service. Just a pitty gas and electricity company s weren't half as good.

Melanie Smith
Reviewed on Jan 6, 2026

Using WhatsApp for customer support…

Using WhatsApp for customer support with Northumbria Water is exceptionally convenient. The team is quick to respond and offers great assistance, which truly saves time and effort. Kudos to Northumbria Water for delivering such an excellent customer experience.

David Burns
Reviewed on Dec 30, 2025

First class service during the festive season.

I contacted customer service this morning with a problem of water pressure from my bathroom taps only. Not only was the problem sorted quickly and professionally but the complete experience from first contact to resolution was handled exceptionally. I cannot praise the staff or service enough for an excellent service. Many thanks and a happy New Year to all.

Hazel Jane Huxley
Reviewed on Dec 29, 2025

Molly was an absolute star today

Molly was an absolute star today. Got a technician out next week to try and locate the leak. Excellent service. Much appreciated 😊

Ian B
Reviewed on Dec 24, 2025

WhatsApp service

I used the WhatsApp service to liaise regarding a potential leak. Very happy with service received from ‘Molly’. I hope you’re real, thanks

Mr & Mrs Gardens Limited
Reviewed on Dec 10, 2025

Extremely polite and helpful

I used the WhatsApp messaging service to contact Northumbrian Water about a non-emergency issue. They replied within the hour. Molly, the customer service agent, was very helpful. She answered my question and the matter was resolved very promptly. Molly also suggested I get in touch again if I had any other questions relating to the water supply. I was very happy with this service, and in particular with Molly who was extremely polite and helpful. Thank you.

James Duncan
Reviewed on Nov 22, 2025

Great customer support team on whatsapp

The customer support via WhatsApp is incredibly easy to use , the team are very responsive and helpful and it really saves time and effort. Well done e Northumbria Water on a very good customer experience

Thomas Cleugh
Reviewed on Nov 15, 2025

Very prompt response from representative

Very prompt response from representative today and quickly set up an appointment with technician to resolve my issue

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