Hatch Review (April 2026)
Hatch offers a variety of devices to help you sleep better night after night. Create healthy sleeping habits for the whole family with Hatch.
Hatch offers a variety of devices to help you sleep better night after night. Create healthy sleeping habits for the whole family with Hatch.
What is Hatch's Revenue?
Hatch's estimated revenue is $0M.
What does Hatch do?
Hatch offers a variety of devices to help you sleep better night after night. Create healthy sleeping habits for the whole family with Hatch.
How fast is Hatch growing?
Hatch has grown by 0.1% in the last 3 months according to SimilarWeb.
How do people find Hatch?
People visit Hatch through various channels. 93% find them through search engines.
How do people interact with Hatch?
Last month, Hatch received 926.1K visitors who spent an average of 5:16 minutes on the website and visited 2.4 different pages per session. Overall, 56% of people bounce on the first visit.
Who uses Hatch?
Hatch's top market is United States and they receive 87% of visitors from there. The 2nd is Australia with 2%. The 3rd is Canada with 2%.
Traffic Growth (last 3 months)
Traffic Sources
Top Countries
Hatch Restore 3 - a fantastic alarm clock that is limited by the subscription app.
I bought the Hatch Restore 3 about a week ago, and so far I am quite impressed. I am in the UK, and the device works well with a US to UK adapter. The device looks stylish and minimalist, and the sunrise feature is great. For the price of the device, I feel that the £6 a month subscription for all of the features is greedy. However, spending a while searching the app can find some sounds that suit you. I use the meditation session at night, which has an ok range of tracks within it. When playing the session from the device itself, the light is very bright and the sound very loud initially. The sound can be adjusted using the knob on the top of the device. However, to change the brightness of the light you must go into the app (which defeats the point of having an alarm clock to leave my phone in another room overnight). There is a slight hiss of background noise from the speaker when it is playing a track, but after a while you will not notice it. The night sounds have a good range, and the volume and lights can be adjusted. The morning lights and sounds are great; waking up to a soft light makes my morning much more pleasant. The range of alarm sounds are again limited in the free version, however after searching I have found one that I like. Their customer service was helpful when I asked questions about how well it would work in the UK before I purchased the device. If you have the funds to splash out on this alarm clock, it is worth it. But make sure that you can return the device if you don’t like it, as the app is very limited in what sounds you can use which may affect your decision if you don’t want to pay £6 a month for full access. UPDATE: I got an email from Hatch customer service, and they were super helpful; they offered me a free trial of Hatch+. They said that after the trial ends, the programmes I selected would remain which is great. Hatch+ really makes the price of the clock worth it, with a huge range of songs, podcasts, stories, meditations and lights.
Expensive product paired with an…
Expensive product paired with an expensive subscription fee selling you features that the artificially make unavailable to you. This company could not get any greedier. Do yourself a favor and buy a $5 smartbulb and a $20 bluetooth speaker. No clunky UI, no extra stupid subscription fee, at a quarter of the price.
Terrible product, terrible CS, terrible app UI
The app doesn’t align with the new Nest Rest. The stupid device disconnects from the app anytime you unplug it and the only way to connect it is to spend 30 min fighting with it, sitting next to your router while you reset it. Customer Service doesn’t exist. I emailed 8 days ago and left a review on Amazon. No one has contacted me.
A Portrait of Greed
The Hatch Restore 1 product is more or less useless without connecting it to the app, and the app installation procedure more or less forces you to sign up for a paid monthly subscription. To be clear, I could not see any way to complete the installation without agreeing to a paid subscription--if there is any alternative, Hatch have clearly made an intentional effort to obfuscate that alternative. If you want to cancel the subscription without being charged, you have one week, and they don't exactly make the cancellation process obvious, either. To add to this portrait of greed, I only purchased a new Hatch because I wasn't able to use the one my friend tried to gift me. He'd bought one, used it a few times, but it never really stuck for him as a matter of daily routine. So, one day when I expressed interest, he said that I could have his old one. Except not. When I tried to connect his Hatch Restore 1 to my phone, it told me that it was not able to register it, asking me if I was attempting to share it with a friend, or if I was sure I'd bought it from an authorized retailer and that it hadn't been previously used, etc. It outright refused to continue and required that I submit a support ticket, i.e., get permission from Hatch to let my friend gift me his old Restore 1. I put the ticket in, and after a couple of days with no reply, decided to just buy my own. Excuse me, but what right does Hatch have to insert themselves into this process? If my friend wants to give me an item that he paid for (i.e., his property), I shouldn't have to go and get approval from Hatch. They even had the audacity to ask me (in the app) what I "hoped to gain" by accessing this device! Hatch, it's absolutely none of your business! The second my friend purchased that device, it became his property, it's not your place to decide whether or not he can gift it to a friend, but your motives are crystal clear. A portrait of greed: A company that tries its hardest to force users into paid subscriptions and then tries to create artificial scarcity by making sure that if you want a Hatch, you have to buy a new one. I guess if my friend doesn't want his Restore 1, he might as well throw it away? A company that prioritizes their own monetary gain over the experiences of their customers. Their motives and intentions are clear--Hatch only cares about Hatch, and they'll abuse their own paying customers to wring out every last dime they possibly can. Do not do business with this company!
Train wreck of a product
Train wreck of a product. No phone number, customer service is nonexistent, YOU must pay to return their defective product. So you will lose $20 to return it ground via USPS. Now you are out defective product cost and return shipping. Then good luck receiving your refund. Pass, just say no, more junk made in China.
Trash Product and Company
I wanted to love the Hatch Restore 2 because the colors and sounds are nice and it has a sleek modern feel, but it is such a piece of trash. The sound cuts out after two seconds no matter how many times I reset it and after months of contacting customer service. It was supposed to be a Christmas gift, but did not arrive until toward mid to late January, took over a month and half to then get a refund. It worked on and off while I had the subscription free trial and now that the pay subscription ended, it never works. My husband and I had to contact them at least 10-15 different times to hound them for the refund. I thought about trying the "improved" Hatch 3 for a second, but then remembered the nightmare of Hatch 2. Run away.
Do not do business with this train wreck
I’m so mad I could spit nails. I ordered a Hatch Rest as a baby shower gift and had it sent directly to the recipient. They received it just fine. Two days later I receive an unexpected package from USPS and I open it to find another Hatch Rest. My credit card was billed twice and when I go to contact customer service, there is no working phone number, and after much searching, they want me to print a return label and drop it off at the nearest post office at my expense. We live in the middle of nowhere and do not have a post office. Shall I go buy a printer and dive 20 miles to get to a post office? Why no customer service? Why no working phone number? Why am I receiving the same gift as the person I sent it to? Do we just send the same thing to the sender? To top it off, I find out it’s a subscription service. Is my card going to be charged for that as well, and TWICE? I started a dispute at my bank, but stay far away from this company because they will mess up and it will cost you time and money to fix their mess. I charge $50 an hour by the way.
Dishonest, Difficult, and Rude
After seeing a promo for their new product on Shark Tank, promoted by Chris Sacca, their Shark Tank investor, I made the mistake of giving them my money for one of their new devices which I never received. At the time of purchase, I was given a ship date of 5/8/2020. When the device didn't ship, I reached out for an ETA and on 5/11 I received a response telling me it was my fault I was unable to read their website correctly and that shipments would begin on 5/13. I was a little insulted by the email, there was no misunderstanding, the site clearly stated ship date of 5/8, nowhere was the date 5/13 to be found and nowhere were the words shipments beginning, it very clearly stated an exact shipping date. So, I reached back out and received another insulting email telling me I wasn't the only person who couldn't read, there were others as well. In the interim, I reached out to the CEO, Ann Crady Weiss, who apologized, told me the real reason was they got overwhelmed, and that she had escalated my concern and I would receive contact within 24 hours, and "very likely much sooner", I never heard back at all. I reached back out to Ann to let her know about the lack of response from a supervisor and the new insulting email from her customer service rep but never got another response. I also reached out to Chris Sacca and have yet to get a response from him as well. With no help from Hatch, I reached out to Amazon Payments who I used to pay for the transaction and they are still looking into it. In the mean time, I received an email from Hatch stating my order had been cancelled and a refund issued, but, as of this posting, no refund has been issued. While I know it can take some time to show up on a credit card, if the refund had been issued, Amazon Payments would have notified me immediately, they have no record of it. So, I paid for a product with a stated shipping date and delivery time and then never received it. I was told by the CEO someone would reach out and assist me, that never happened. My order was cancelled and I was told a refund was issued, that never happened. What did happen is a flippant customer service agent accused me twice, as well as other customers, of not being able to read. Now that I've had an issue, I've become aware that the company does not have a published phone number. This would have been a red flag to me and should be a red flag to any consumer, but with the promotion by Shark Tank and Chris Sacca personally, I didn't do the proper research, what is becoming an expensive lesson. I've also now seen other reviews for the company about the poor customer service. I would highly discourage anyone from trusting this company. All I got in exchange for my trust, and my money, was lies and insults.
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