Book a stay at one of over 18,000 dog-friendly hotels and cottages expertly curated by us - where your dog is as welcome as you are
What is Petspyjamas's Revenue?
Petspyjamas's estimated revenue is $3M.
What does Petspyjamas do?
Book a stay at one of over 18,000 dog-friendly hotels and cottages expertly curated by us - where your dog is as welcome as you are
Smooth booking followed by great…
Smooth booking followed by great customer service when an issue unrelated to them occurred during the stay.
Wonderful Experience
I recently booked a cottage with PetsPyjamas. They have in the past always provided an excellent service. I do use them for the ‘concierge’ service. I requested a cottage in the south west with 5 bedrooms and walking distance from a beach. They sent 2 options and we chose one. A wonderful stay, everything went smoothly and a great stay had by all.
Aftercare was excellent
I had an issue with a particular element of a hotel we were staying at. The customer service I received from PetsPyjamas was excellent in helping me resolve the issue.
Great Customer Service! I received a voucher for my birthday…
I received a voucher for my birthday (£100). There was a problem with my booking, which was completely my own doing and fault, however Claire from customer services was extremely helpful and resolved the issue. Claire was professional and went above and beyond to sort the issue, her warm personality even meant we managed to have a giggle along the way. I'm looking forward to my stay in our hotel in the Lake District in August.
Excellent way to travel with your pet…
Excellent way to travel with your pet in truly pet-friendly houses. I only had a hiccup that Michael got sorted in a very professional way, as the house I had booked showed available on other websites on the same dates I had booked it. The communication with Petpyjamas’ team was also very good on social media. With Petpyjamas we can finally find houses that welcome our pets without strict pet-unfriendly restrictions. The house we booked was beautiful and clean. We enjoyed our stay a lot!
We were booked to travel to Scotland…
We were booked to travel to Scotland for a week, leaving Sept 7th. Our poor pup had an accident which is now resulting in major surgery. We contacted pets pyjamas, to see what we could do. After a bit of backwards and forwards, they told us the hotel wouldn’t allow us to travel on a different date and we stood to lose all our money. Over £800. I spoke direct with the hotel only to find they haven’t yet been paid for our upcoming visit and it is in fact pets pyjamas holding onto our money. They are a complete and utter disgrace, with zero conscience or empathy. Just greedy and happy to take money and provide zero service. DO NOT USE
Dont trust pets pyjamas when your circumstances change
We booked a 3night stay at a hotel in England Via petspyjamas . This was for our 30th wedding anniversary. Since booking only a few days ago we have had to cancel. We have an issue in our garden that will cost us hundreds of pounds. Straight away I contacted them to explain and to cancel. They since said to cancel will cost us 25% of the booking!! I genuinely did not know this and when booking nothing highlighted this to me . I am gutted not only to be unable to travel due to this unforseen circumstance, but for a company to be able to make money for nothing.
Booked and paid in full for a Hotel break which never existed.
Booked Paws and Prosecco break for Bank Holiday weekend . Showing as available ,allowed us to book and paid in full . We then had an email telling us this was only a provisional booking and there was no guarantee the Hotel had any rooms left !!Called and spoke with an agent who told me they were finishing at 6.30 so would try the Hotel the following morning to check !!! The morning we were due to travel . Asked her to try them now so we knew whether or not we had a weekend away to pack for . Agent put us on hold and then Informed us there was no answer so there was nothing else she could do . I called the Hotel myself , got through instantly and was told the hotel was fully booked for the entire weekend. Still waiting for the promised refund
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